METRO Markets GmbH
After Sales Specialist DE & NL(m/w/x)
Full-timeWith HomeofficeExperienced
Düsseldorf
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MEMETRO Markets GmbH
After Sales Specialist NL(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Resolving escalated B2B commerce after-sales cases via phone and email, diagnosing root causes, and dispatching technicians. Negotiation and complaint-handling skills required. Hybrid work, structured onboarding.
Requirements
- Customer-centric mindset and problem-solving skills
- Phone and email troubleshooting skills
- Curiosity and willingness to learn
- Negotiation and complaint-handling skills
- Experience coordinating with repair partners or field technicians (desirable)
- Collaborative spirit and teamwork
- Adaptability to call-center environment
Tasks
- Handle escalated after-sales cases via phone and email
- Review customer evidence, diagnose root causes
- Decide on next steps for customer issues
- Guide customers through remote troubleshooting
- Dispatch technicians for on-site diagnostics
- Verify warranty coverage for repairs
- Prepare cost estimates for out-of-warranty repairs
- Negotiate fair repair solutions
- Act as main contact for external service partners
- Track open jobs with service partners
- Remove blockers for service partners
- Keep service partners informed
- Document all actions accurately in Freshdesk
Work Experience
- 2 - 5 years
Education
- Compulsory education
Languages
- English – Fluent
- Dutch – Fluent
Benefits
Mentorship & Coaching
- Structured onboarding
Learning & Development
- Continuous training
Flexible Working
- Hybrid working model
Modern Office
- Modern workspace
Modern Equipment
- Company laptop
- Company phone
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO Markets GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MEMETRO Markets GmbH
After Sales Specialist NL(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Resolving escalated B2B commerce after-sales cases via phone and email, diagnosing root causes, and dispatching technicians. Negotiation and complaint-handling skills required. Hybrid work, structured onboarding.
Requirements
- Customer-centric mindset and problem-solving skills
- Phone and email troubleshooting skills
- Curiosity and willingness to learn
- Negotiation and complaint-handling skills
- Experience coordinating with repair partners or field technicians (desirable)
- Collaborative spirit and teamwork
- Adaptability to call-center environment
Tasks
- Handle escalated after-sales cases via phone and email
- Review customer evidence, diagnose root causes
- Decide on next steps for customer issues
- Guide customers through remote troubleshooting
- Dispatch technicians for on-site diagnostics
- Verify warranty coverage for repairs
- Prepare cost estimates for out-of-warranty repairs
- Negotiate fair repair solutions
- Act as main contact for external service partners
- Track open jobs with service partners
- Remove blockers for service partners
- Keep service partners informed
- Document all actions accurately in Freshdesk
Work Experience
- 2 - 5 years
Education
- Compulsory education
Languages
- English – Fluent
- Dutch – Fluent
Benefits
Mentorship & Coaching
- Structured onboarding
Learning & Development
- Continuous training
Flexible Working
- Hybrid working model
Modern Office
- Modern workspace
Modern Equipment
- Company laptop
- Company phone
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO Markets GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
METRO Markets GmbH
Industry
Retail
Description
The company creates a platform for B2B commerce, enabling business owners worldwide to focus on their core activities.
Not a perfect match?
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