Skip to content
New Job?Nejo!

The AI Job Search Engine

Back
MÖMölnlycke Health Care

Customer Service Specialist DACH(m/w/x)

Düsseldorf, Köln
Full-timeWith Home OfficeExperienced
Apply now

Customer experience management for medical products, overseeing Order-to-Invoice processes and post-sales activities. Fluency in French, German, and English, plus 3-5 years international customer service experience needed. Mobile IT equipment provided.

Requirements

  • Fluency in French, German, and English
  • Bachelor’s degree and/or solid customer service experience (3-5 years), ideally international commercial setting
  • Proven ability to manage high-volume customer interactions (phone/email)
  • Deep understanding of order-to-invoice process
  • Strong drive for problem solving and first-time-right approach (OTC process)
  • Confidence using digital tools and systems
  • Familiarity with Microsoft Office and ERP systems (SAP, Salesforce/Service-Cloud) (plus, not must)
  • Self-driven mindset with strong focus on results
  • Business fluency in French, German, and English

Tasks

  • Manage customer experience for assigned customers
  • Follow up on customer inquiries and post-sales activities
  • Oversee Order-to-Invoice processes
  • Collaborate with internal and external teams for customer satisfaction
  • Serve as the primary contact for customer interactions
  • Ensure professional and seamless customer communication
  • Process customer orders and inquiries following quality guidelines
  • Track and trace customer deliveries
  • Manage service deviations
  • Process delivery and invoicing complaints
  • Follow up on logistics issues
  • Coordinate supply

Work Experience

  • 3 - 5 years

Education

  • Bachelor's degree

Languages

  • French – Business Fluent
  • German – Business Fluent
  • English – Business Fluent

Tools & Technologies

  • Microsoft Office
  • SAP
  • Salesforce/Service-Cloud

Benefits

Retirement Plans

  • Pension benefits

Healthcare & Fitness

  • Health benefits

Modern Office

  • Modern office

Modern Equipment

  • Mobile IT equipment

Mental Health Support

  • Wellbeing initiatives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mölnlycke Health Care and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

Not a perfect match?

100+ Similar Jobs for youView all
  • Mölnlycke

    Customer Care Specialist DACH(m/w/x)

    Full-timeWith HomeofficeExperienced
    Düsseldorf, Köln
  • BA Logistics GmbH

    Customer Service Specialist / Kundenservice Mitarbeiter(m/w/x)

    Full-timeWith HomeofficeExperienced
    Dormagen
  • DEU Medtronic GmbH

    Customer Service Specialist(m/w/x)

    Full-timeWith HomeofficeExperienced
    Meerbusch
    from 82,800 / year
  • Techtronic Industries Central Europe GmbH

    Customer Service Specialist Reklamationsbearbeitung(m/w/x)

    Full-timeWith HomeofficeExperienced
    Hilden
  • METRO Markets GmbH

    After Sales Specialist DE & NL(m/w/x)

    Full-timeWith HomeofficeExperienced
    Düsseldorf
View all 100+ similar jobs
Apply now

Nejo is an AI – results may be incomplete or contain mistakes