Concentrix
French Speaking Technical Advisor – Social Media Support(m/w/x)
Full-timeRemoteExperienced
from 2,300 / month
Düsseldorf
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COConcentrix
English Speaking Technical Advisor – Social Media Support(m/w/x)
Düsseldorf
Full-timeRemoteExperienced
Nejo AI Summary
In this remote role, you will support creators by resolving technical issues and managing account security. You'll ensure a safe digital space while handling everything from verification to monetization.
Requirements
- Very good English skills (at least C1)
- Communication talent and service-oriented attitude
- Interest in social or online media
- Flexibility for rotating shifts
- Confidence using a computer
- Residency in Germany (excluding specific states)
- Technical requirements for remote work
- Willingness for continuous self-development
- Experience in customer service
- Vocational training and customer support experience
- Career changers or workforce re-entrants welcome
- Valid work permit for Germany
Tasks
- Serve as the primary contact for customer inquiries via phone, email, and chat
- Explain technical issues clearly and friendly through chat communication
- Process email requests reliably and in a structured manner
- Conduct follow-up calls with customers after chat interactions
- Manage user verification, identity checks, and blue badge requests
- Handle reports of discrimination and bullying with sensitivity
- Identify and act on identity theft or fake accounts
- Assist users with reach, visibility, and shadow ban concerns
- Resolve questions regarding monetization, payouts, and related features
- Help users regain safe access to their accounts
- Maintain a safe digital environment for creators and verified profiles
Education
Vocational certification
Languages
English – Business Fluent
Tools & Technologies
Computer
Benefits
Flexible Working
- •100% remote work
- •Flexible working time account
Bonuses & Incentives
- •Up to 200 EUR performance bonus
- •€700 referral bonus
Learning & Development
- •Specialization and leadership development programs
- •6-week full-time training program
- •Free access to LinkedIn Learning
More Vacation Days
- •Up to 25 vacation days
Mentorship & Coaching
- •Personal mentor
- •Ongoing coaching and training
Retirement Plans
- •Company pension plan
Corporate Discounts
- •Employee discounts
Career Advancement
- •Internal career and development opportunities
Informal Culture
- •Friendly and motivated team
Ergonomic Workplace
- •Individual support for workplace
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Concentrix and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Concentrix
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COConcentrix
English Speaking Technical Advisor – Social Media Support(m/w/x)
Düsseldorf
Full-timeRemoteExperienced
Nejo AI Summary
In this remote role, you will support creators by resolving technical issues and managing account security. You'll ensure a safe digital space while handling everything from verification to monetization.
Requirements
- Very good English skills (at least C1)
- Communication talent and service-oriented attitude
- Interest in social or online media
- Flexibility for rotating shifts
- Confidence using a computer
- Residency in Germany (excluding specific states)
- Technical requirements for remote work
- Willingness for continuous self-development
- Experience in customer service
- Vocational training and customer support experience
- Career changers or workforce re-entrants welcome
- Valid work permit for Germany
Tasks
- Serve as the primary contact for customer inquiries via phone, email, and chat
- Explain technical issues clearly and friendly through chat communication
- Process email requests reliably and in a structured manner
- Conduct follow-up calls with customers after chat interactions
- Manage user verification, identity checks, and blue badge requests
- Handle reports of discrimination and bullying with sensitivity
- Identify and act on identity theft or fake accounts
- Assist users with reach, visibility, and shadow ban concerns
- Resolve questions regarding monetization, payouts, and related features
- Help users regain safe access to their accounts
- Maintain a safe digital environment for creators and verified profiles
Education
Vocational certification
Languages
English – Business Fluent
Tools & Technologies
Computer
Benefits
Flexible Working
- •100% remote work
- •Flexible working time account
Bonuses & Incentives
- •Up to 200 EUR performance bonus
- •€700 referral bonus
Learning & Development
- •Specialization and leadership development programs
- •6-week full-time training program
- •Free access to LinkedIn Learning
More Vacation Days
- •Up to 25 vacation days
Mentorship & Coaching
- •Personal mentor
- •Ongoing coaching and training
Retirement Plans
- •Company pension plan
Corporate Discounts
- •Employee discounts
Career Advancement
- •Internal career and development opportunities
Informal Culture
- •Friendly and motivated team
Ergonomic Workplace
- •Individual support for workplace
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Concentrix and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Concentrix
Industry
IT
Description
Das Unternehmen setzt sich für Chancengleichheit ein und bietet ein diskriminierungsfreies Arbeitsumfeld.
Not a perfect match?
- Concentrix
French Speaking Technical Advisor – Social Media Support(m/w/x)
Full-timeRemoteExperiencedfrom 2,300 / monthDüsseldorf - Concentrix
Technischer Kundenbetreuer Social Media Support(m/w/x)
Full-timeRemoteCareer ChangerDüsseldorf - DKV Mobility
Specialist Application Support(m/w/x)
Full-time/Part-timeWith HomeofficeNot specifiedRatingen - DISH
Technical Customer Support Expert(m/w/x)
Full-timeWith HomeofficeExperiencedfrom 50,000 - 55,000 / yearDüsseldorf - Lyto Brands Group GmbH
Kunden Support Mitarbeiter:in mit Drive(m/w/x)
Full-timeTemporary contractWith HomeofficeExperiencedDüsseldorf