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CY
CyberArk
2mo ago

Enterprise Customer Success Manager(m/w/x)

Düsseldorf
Full-timeRemoteExperienced

Description

As an Enterprise Customer Success Manager, you will build strong relationships with customers, ensuring successful CyberArk product implementations and demonstrating ROI through outcome-based reporting. This role involves collaborating with sales and support teams to address customer needs and drive product adoption.

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Requirements

  • •3+ years in Customer Success, Sales Engineer, Account Management, or similar role
  • •Excellent communication and interpersonal skills
  • •Experience working with large enterprise customers
  • •Experience building and maintaining relationships
  • •Knowledge of enterprise Directory services
  • •Strong experience with Windows/Active Directory administration
  • •Scripting, development, DevOps highly desirable
  • •Cloud technologies such as AWS, Azure, GCP a plus
  • •Installing and supporting enterprise software on Windows and UNIX platforms
  • •Understanding of security concepts and development of security roles
  • •Prior experience with CyberArk Software solutions preferred or relevant experience with enterprise applications
  • •Fluency in English and Native German or French

Work Experience

3 years

Tasks

  • •Establish trusted advisor relationships with customers
  • •Understand CyberArk products and their features
  • •Collaborate with customers to define success criteria
  • •Conduct quarterly business reviews to assess outcomes
  • •Monitor customer support tickets to meet SLAs
  • •Track product adoption to maintain high retention rates
  • •Define success plans for at-risk customers
  • •Execute success plans in collaboration with functional teams
  • •Work with sales on contract renewals and upsell opportunities
  • •Manage complex customer relationships across products and regions

Tools & Technologies

WindowsUNIXAWSAzureGCP

Languages

German – Native

French – Native

English – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CyberArk and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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