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Soho House & Co.
7d ago

Duty Manager(m/w/x)

Berlin
Full-timeOn-siteManagement

Description

As the senior leader on-site during dynamic late shifts, you'll ensure the safety and seamless operation of the House while diplomatically managing guest experiences and team coordination.

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Requirements

  • •Two years hotel or hospitality management experience
  • •Understanding of hotel operations and guest standards
  • •Professional demeanor and leadership by example
  • •Exceptional interpersonal and conflict resolution skills
  • •Calm, observant, and self-assured personality
  • •Strong moral compass and sound judgment
  • •Valid Certificate of Competence under § 34a GewO
  • •Relevant experience in the security industry
  • •Clean criminal record
  • •Fluency in German and English
  • •Communication skills and team-oriented mindset
  • •Familiarity with setting up and implementing SOP

Education

Vocational certification
OR
Bachelor's degree
OR
Master's degree

Tasks

  • •Lead operations during late shifts and events
  • •Coordinate and execute events and activities
  • •Maintain a visible leadership presence on-site
  • •Identify and resolve operational or behavioral issues
  • •Support Front Office and Housekeeping teams
  • •Handle guest complaints with professional discretion
  • •Defuse sensitive situations diplomatically
  • •Liaise with department heads for smooth handovers
  • •Write comprehensive shift and incident reports
  • •Conduct regular floor walks and property inspections
  • •Ensure compliance with fire and safety protocols
  • •Oversee the protection of hotel premises
  • •Monitor CCTV and technical alarm systems
  • •Manage access control for guests and suppliers
  • •Enforce house rules and noise policies
  • •Act as first responder during emergencies
  • •Intervene in conflict situations to support staff
  • •Document all actions in digital reporting systems

Tools & Technologies

SOP (Standard Operating Procedures)

Languages

German – Business Fluent

English – Business Fluent

Benefits

Purpose-Driven Work

  • •2 paid Volunteer Days

Other Benefits

  • •Every House Membership

Team Events

  • •Monthly movie screenings

Healthcare & Fitness

  • •Weekly Yoga and Pilates classes

Corporate Discounts

  • •50% Cowshed product discount
  • •Discounts with external providers
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Soho House & Co. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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