Findehotelpersonal GmbH
Shiftleader Empfang(m/w/x)
Full-timeOn-siteNot specified
Berlin
New Job?Nejo!
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AC
AccorHotelGuest Service Manager(m/w/x)
Berlin
Full-timeOn-siteExperienced
Description
You will lead the reception team to deliver exceptional service, ensuring every guest feels at home while you balance smooth daily operations with strategic occupancy and data management.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Previous hotel or similar role experience
- •Fluency in German and English
- •Familiarity with Opera Cloud or similar
- •Optimistic and high energy level
- •Authentic and individual personality
- •Passion for hospitality
- •Positive impact on guest experience
- •Collaborative mindset and no ego
- •Openness to innovation and experimentation
- •Good sense of humor
- •Desire for hardworking team collaboration
Education
High school diploma
OR
Vocational certification
OR
Bachelor's degree
OR
Master's degree
Work Experience
approx. 1 - 4 years
Tasks
- •Support daily Front Office operations
- •Lead and inspire the reception team
- •Ensure a memorable guest experience
- •Motivate and empower team members
- •Manage overbooking levels and occupancy
- •Verify correct room rates are applied
- •Resolve operational issues and hiccups
- •Maintain a positive and friendly attitude
- •Oversee service operations and guest well-being
- •Manage data in the PMS
- •Provide reports to various departments
- •Ensure quick and efficient phone responses
- •Follow safety and hygiene protocols
- •Maintain work area cleanliness standards
- •Report maintenance issues to engineering
- •Apply knowledge of cultural etiquette
Tools & Technologies
Opera CloudGDS
Languages
German – Business Fluent
English – Business Fluent
Benefits
Competitive Pay
- •Competitive package
Learning & Development
- •Development opportunities
Bonuses & Incentives
- •Performance rewards
More Vacation Days
- •24 holidays
Social Impact
- •Paid volunteer time
Informal Culture
- •Creative and rewarding environment
Corporate Discounts
- •Ennismore family discounts
- •Pluxee benefit card
- •Pluxee vouchers
- •Corporate Benefits discounts
Workation & Sabbatical
- •Free hotel night
Free or Subsidized Food
- •Free meal for two
- •Shift meals
Career Advancement
- •Global career progression
Team Events
- •Regular team drinks
- •Bi-annual parties
- •Diversity and inclusion events
Mental Health Support
- •Mental-wellbeing support
Public Transport Subsidies
- •Public Transportation Ticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of AccorHotel and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
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AC
AccorHotelGuest Service Manager(m/w/x)
Berlin
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
You will lead the reception team to deliver exceptional service, ensuring every guest feels at home while you balance smooth daily operations with strategic occupancy and data management.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Previous hotel or similar role experience
- •Fluency in German and English
- •Familiarity with Opera Cloud or similar
- •Optimistic and high energy level
- •Authentic and individual personality
- •Passion for hospitality
- •Positive impact on guest experience
- •Collaborative mindset and no ego
- •Openness to innovation and experimentation
- •Good sense of humor
- •Desire for hardworking team collaboration
Education
High school diploma
OR
Vocational certification
OR
Bachelor's degree
OR
Master's degree
Work Experience
approx. 1 - 4 years
Tasks
- •Support daily Front Office operations
- •Lead and inspire the reception team
- •Ensure a memorable guest experience
- •Motivate and empower team members
- •Manage overbooking levels and occupancy
- •Verify correct room rates are applied
- •Resolve operational issues and hiccups
- •Maintain a positive and friendly attitude
- •Oversee service operations and guest well-being
- •Manage data in the PMS
- •Provide reports to various departments
- •Ensure quick and efficient phone responses
- •Follow safety and hygiene protocols
- •Maintain work area cleanliness standards
- •Report maintenance issues to engineering
- •Apply knowledge of cultural etiquette
Tools & Technologies
Opera CloudGDS
Languages
German – Business Fluent
English – Business Fluent
Benefits
Competitive Pay
- •Competitive package
Learning & Development
- •Development opportunities
Bonuses & Incentives
- •Performance rewards
More Vacation Days
- •24 holidays
Social Impact
- •Paid volunteer time
Informal Culture
- •Creative and rewarding environment
Corporate Discounts
- •Ennismore family discounts
- •Pluxee benefit card
- •Pluxee vouchers
- •Corporate Benefits discounts
Workation & Sabbatical
- •Free hotel night
Free or Subsidized Food
- •Free meal for two
- •Shift meals
Career Advancement
- •Global career progression
Team Events
- •Regular team drinks
- •Bi-annual parties
- •Diversity and inclusion events
Mental Health Support
- •Mental-wellbeing support
Public Transport Subsidies
- •Public Transportation Ticket
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of AccorHotel and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
AccorHotel
Industry
Hospitality
Description
The company operates a series of open-house hotels, providing vibrant public spaces and a local experience for guests.
Not a perfect match?
- Findehotelpersonal GmbH
Shiftleader Empfang(m/w/x)
Full-timeOn-siteNot specifiedBerlin - Estrel Hotel-Betriebs-GmbH
Supervisor Front Office(m/w/x)
Full-timeOn-siteExperiencedBerlin - Findehotelpersonal GmbH
Front Office Supervisor(m/w/x)
Full-timeOn-siteNot specifiedBerlin - Michelberger Hotel & Restaurant
Operation Front Office Manager(m/w/x)
Full-timeOn-siteExperiencedBerlin - Seminaris Hotels Corporate Office
Front Office Manager(m/w/x)
Full-timeOn-siteSeniorBerlin