Adobe Systems GmbH
Named Customer Success Manager(m/w/x)
Full-timeOn-siteSenior
München
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VEVerifone
Director, Customer Success - DACH(m/w/x)
München
Full-timeOn-siteSenior
Nejo AI Summary
Advising SMB, enterprise merchants, and acquiring partners on complex payment flows and integrations at an electronic payment technology provider. Deep payments ecosystem knowledge and 8+ years in customer success or fintech roles required. Hybrid work model.
Requirements
- Deep knowledge of payments ecosystem (acquiring, processing, terminals, gateways, omnichannel commerce)
- Ability to guide SMB/enterprise merchants through complex payment journeys
- Leadership skills
- 8+ years experience in Customer Success, Account Management, or related roles
- Experience within payments, acquiring, fintech, or enterprise SaaS
- Deep understanding of payments value chain (acquiring, processing, terminals, gateways, settlement, risk)
- Proven leadership experience managing customer-facing teams
- Strong knowledge of DACH payments landscape
- Strong knowledge of merchant needs
- Strong knowledge of regulatory environment
- Demonstrated success driving adoption, retention, revenue growth
- Fluent German
- Fluent English
- Strong executive-level communication skills
- Strong stakeholder management skills
Tasks
- Develop and execute regional strategies for customer value, adoption, and retention.
- Advise SMB, enterprise merchants, PSPs, and acquiring partners.
- Lead strategic business reviews.
- Ensure customers understand Verifone's payment and acquiring capabilities.
- Guide customers through complex payment flows and integrations.
- Optimize customer acceptance rates and payment performance.
- Translate regulatory and scheme changes into customer guidance.
- Build, coach, and scale high-performing customer success teams.
- Establish payments-tailored KPIs, processes, and frameworks.
- Foster a culture of advocacy, accountability, and improvement.
- Drive adoption of Verifone's platforms, devices, and services.
- Monitor customer health.
- Proactively mitigate customer risks.
- Ensure seamless customer renewals.
- Identify and support upsell and cross-sell opportunities.
- Collaborate with Sales, Product, Engineering, and Support teams.
- Provide customer feedback for product and service enhancements.
- Support commercial teams with technical and strategic insights.
- Implement scalable customer success processes and practices.
- Track key customer success metrics.
- Report on key customer success metrics.
- Ensure compliance with regional regulatory and security standards.
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Hybrid work schedule
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Verifone and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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VEVerifone
Director, Customer Success - DACH(m/w/x)
München
Full-timeOn-siteSenior
Nejo AI Summary
Advising SMB, enterprise merchants, and acquiring partners on complex payment flows and integrations at an electronic payment technology provider. Deep payments ecosystem knowledge and 8+ years in customer success or fintech roles required. Hybrid work model.
Requirements
- Deep knowledge of payments ecosystem (acquiring, processing, terminals, gateways, omnichannel commerce)
- Ability to guide SMB/enterprise merchants through complex payment journeys
- Leadership skills
- 8+ years experience in Customer Success, Account Management, or related roles
- Experience within payments, acquiring, fintech, or enterprise SaaS
- Deep understanding of payments value chain (acquiring, processing, terminals, gateways, settlement, risk)
- Proven leadership experience managing customer-facing teams
- Strong knowledge of DACH payments landscape
- Strong knowledge of merchant needs
- Strong knowledge of regulatory environment
- Demonstrated success driving adoption, retention, revenue growth
- Fluent German
- Fluent English
- Strong executive-level communication skills
- Strong stakeholder management skills
Tasks
- Develop and execute regional strategies for customer value, adoption, and retention.
- Advise SMB, enterprise merchants, PSPs, and acquiring partners.
- Lead strategic business reviews.
- Ensure customers understand Verifone's payment and acquiring capabilities.
- Guide customers through complex payment flows and integrations.
- Optimize customer acceptance rates and payment performance.
- Translate regulatory and scheme changes into customer guidance.
- Build, coach, and scale high-performing customer success teams.
- Establish payments-tailored KPIs, processes, and frameworks.
- Foster a culture of advocacy, accountability, and improvement.
- Drive adoption of Verifone's platforms, devices, and services.
- Monitor customer health.
- Proactively mitigate customer risks.
- Ensure seamless customer renewals.
- Identify and support upsell and cross-sell opportunities.
- Collaborate with Sales, Product, Engineering, and Support teams.
- Provide customer feedback for product and service enhancements.
- Support commercial teams with technical and strategic insights.
- Implement scalable customer success processes and practices.
- Track key customer success metrics.
- Report on key customer success metrics.
- Ensure compliance with regional regulatory and security standards.
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Flexible Working
- Hybrid work schedule
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Verifone and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Verifone
Industry
IT
Description
Verifone is a globally recognized leader in payment solutions, with a long-standing presence and reputation for innovation and excellence in the payments industry.
Not a perfect match?
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