Mendix
Enterprise Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeSenior
Berlin, Köln, Frankfurt am Main, Hamburg, Hannover, Leipzig, München, Nürnberg, Stuttgart
New Job?Nejo!
The AI Job Search Engine
SASAP LeanIX
Digital Customer Success Manager MEE(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Scalable engagement model design and playbook creation for cloud subscription portfolios across MEE. Proven experience in customer success or consulting required. Flexible working models, focus on health and well-being.
Requirements
- Experience in Customer Success or Consulting
- Understanding of Cloud software and subscriptions
- Exceptional communication and relationship-building skills
- Efficient management of accounts and stakeholders
- Drive to build long-term trust
- Experience with Enterprise Architecture or SAP
- Passion for transformation and continuous learning
- Business fluency in German and English
Tasks
- Build and scale the Digital Customer Success capability
- Design a scalable, digital-first engagement model
- Drive adoption, value realization, renewals, and expansion
- Establish foundations, processes, and playbooks
- Proactively manage a portfolio of priority accounts
- Implement success strategies for mid-market customers
- Balance high-impact engagement with scalable programs
- Develop and execute outcome-based success plans
- Align SAP Signavio capabilities with customer goals
- Own the end-to-end customer journey
- Serve as a trusted advisor to customers
- Act as the internal authority on customer needs
- Deploy data-driven strategies to identify churn signals
- Dismantle technical and organizational barriers to success
- Distill field insights into actionable product feedback
- Partner with Sales to identify expansion opportunities
- Cultivate customer advocates for references and stories
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Cloud software
- Enterprise Architecture (EA)
- SAP LeanIX
- SAP Cloud ERP
- Artificial Intelligence
Benefits
Learning & Development
- Constant learning
- Skill growth
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
Ergonomic Workplace
- Accessibility accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP LeanIX and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- SAP
SAP BDC Solution Customer Success Manager (Senior) Advisor(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedWalldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching bei München - Geotab
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Köln
SASAP LeanIX
Digital Customer Success Manager MEE(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Scalable engagement model design and playbook creation for cloud subscription portfolios across MEE. Proven experience in customer success or consulting required. Flexible working models, focus on health and well-being.
Requirements
- Experience in Customer Success or Consulting
- Understanding of Cloud software and subscriptions
- Exceptional communication and relationship-building skills
- Efficient management of accounts and stakeholders
- Drive to build long-term trust
- Experience with Enterprise Architecture or SAP
- Passion for transformation and continuous learning
- Business fluency in German and English
Tasks
- Build and scale the Digital Customer Success capability
- Design a scalable, digital-first engagement model
- Drive adoption, value realization, renewals, and expansion
- Establish foundations, processes, and playbooks
- Proactively manage a portfolio of priority accounts
- Implement success strategies for mid-market customers
- Balance high-impact engagement with scalable programs
- Develop and execute outcome-based success plans
- Align SAP Signavio capabilities with customer goals
- Own the end-to-end customer journey
- Serve as a trusted advisor to customers
- Act as the internal authority on customer needs
- Deploy data-driven strategies to identify churn signals
- Dismantle technical and organizational barriers to success
- Distill field insights into actionable product feedback
- Partner with Sales to identify expansion opportunities
- Cultivate customer advocates for references and stories
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Cloud software
- Enterprise Architecture (EA)
- SAP LeanIX
- SAP Cloud ERP
- Artificial Intelligence
Benefits
Learning & Development
- Constant learning
- Skill growth
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
Ergonomic Workplace
- Accessibility accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP LeanIX and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SAP LeanIX
Industry
IT
Description
SAP innovations help customers work together more efficiently and use business insight more effectively. SAP is a market leader in end-to-end business application software and related services.
Not a perfect match?
- Mendix
Enterprise Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeSeniorBerlin, Köln, Frankfurt am Main, Hamburg, Hannover, Leipzig, München, Nürnberg, Stuttgart - SAP
SAP BDC Solution Customer Success Manager (Senior) Advisor(m/w/x)
Full-time/Part-timeWith HomeofficeExperiencedWalldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching bei München - Geotab
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Köln