Description

In this dynamic role, you will engage with patients and healthcare professionals, ensuring smooth consultation flows and timely order deliveries. You will also gather feedback to enhance services while managing a vibrant online community.

Requirements

• •At least 1-2 years of experience in customer support, hospitality, sales, or another customer-facing role
• •Bilingual in German and English (German fluent, English minimum B2)
• •Strong written and verbal communication skills
• •Empathy, reliability, and strong problem-solving skills
• •Experience with CX software, Google Suite, and Zendesk
• •Ability to take initiative in fast-paced environments
• •Fast learner and independent problem solver
• •Experience working at a startup (bonus)

Tasks

• •Communicate with patients and doctors
• •Manage consultation flows via the platform
• •Onboard new patients
• •Proactively resolve patient tickets
• •Make outbound calls to ensure patient satisfaction
• •Collaborate with pharmacy, nurses, and prescribers
• •Ensure timely delivery of patient orders
• •Gather and share patient feedback
• •Escalate issues and fix bugs
• •Support process documentation development and maintenance
• •Manage the Facebook community, including member approval and posts
• •Adapt to changing needs by taking on new responsibilities

Tools & Technologies

Benefits