Eucalyptus
Customer Support Specialist(m/w/x)
Full-timeWith HomeofficeJunior
Berlin
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EUEucalyptus
Patient Support Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Patient onboarding and proactive support for a weight management program combining medication, nutrition, and exercise. Fluent German and B2 English communication skills required. 3 weeks work-from-anywhere, equity for everyone.
Requirements
- Bi-lingual in German and English
- 1-2 years of experience in customer support, hospitality, sales, or customer-facing role
- German fluent, English minimum B2
- Strong written and verbal communication skills
- Empathy, reliability, caring, strong problem-solving skills
- Skilled with computers or experience with CX software
- Drawn to fast-paced working environments
- Fast learner and independent problem solver
- Experience at a start-up is a plus
Tasks
- Onboard new patients
- Proactively resolve patient tickets
- Make outbound calls to patients
- Collaborate with pharmacy, nurses, and prescribers
- Ensure timely delivery of patient orders
- Gather and share patient sentiment
- Escalate issues and fix bugs
- Support process documentation maintenance
- Manage the Facebook community
- Approve community members and post weekly updates
- Adapt to changing needs and take on new responsibilities
Work Experience
- 1 - 2 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Google Suite
- Zendesk
Benefits
More Vacation Days
- 25 days of annual leave
- 3 days of professional development leave
Healthcare & Fitness
- Wellness allowance
Workation & Sabbatical
- 3 weeks of work-from-anywhere
Competitive Pay
- Equity for everyone
Learning & Development
- Annual learning budgets
Mentorship & Coaching
- Peer shadowing
Informal Culture
- Global knowledge-sharing culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eucalyptus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Eucalyptus
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EUEucalyptus
Patient Support Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
Patient onboarding and proactive support for a weight management program combining medication, nutrition, and exercise. Fluent German and B2 English communication skills required. 3 weeks work-from-anywhere, equity for everyone.
Requirements
- Bi-lingual in German and English
- 1-2 years of experience in customer support, hospitality, sales, or customer-facing role
- German fluent, English minimum B2
- Strong written and verbal communication skills
- Empathy, reliability, caring, strong problem-solving skills
- Skilled with computers or experience with CX software
- Drawn to fast-paced working environments
- Fast learner and independent problem solver
- Experience at a start-up is a plus
Tasks
- Onboard new patients
- Proactively resolve patient tickets
- Make outbound calls to patients
- Collaborate with pharmacy, nurses, and prescribers
- Ensure timely delivery of patient orders
- Gather and share patient sentiment
- Escalate issues and fix bugs
- Support process documentation maintenance
- Manage the Facebook community
- Approve community members and post weekly updates
- Adapt to changing needs and take on new responsibilities
Work Experience
- 1 - 2 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Google Suite
- Zendesk
Benefits
More Vacation Days
- 25 days of annual leave
- 3 days of professional development leave
Healthcare & Fitness
- Wellness allowance
Workation & Sabbatical
- 3 weeks of work-from-anywhere
Competitive Pay
- Equity for everyone
Learning & Development
- Annual learning budgets
Mentorship & Coaching
- Peer shadowing
Informal Culture
- Global knowledge-sharing culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eucalyptus and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Eucalyptus
Industry
Healthcare
Description
The company is behind Juniper, a leading weight management program combining medication with tailored nutrition and exercise support.
Not a perfect match?
- Eucalyptus
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