Customer Support Representative(m/w/x)

Requirements

• 2-3 years experience in customer support or related field
• Experience in ad tech or loyalty apps industry (plus)
• Excellent communication and interpersonal skills (empathy, patience, stress-resistance)
• Strong knowledge of customer service principles and practices
• Ability to handle complex customer issues and lead initiatives
• Strong technical proficiency and quick learning ability
• Strong problem-solving skills and attention to detail
• Ability to work in fast-paced, team-oriented environment
• Experience with customer support tools and CRM systems (Zendesk, Intercom, Confluence, custom CRM systems); Jira and Kibana (plus)
• Fluent English; additional language proficiency (plus)

Tasks

• Deliver high-quality support via email and store reviews
• Understand and resolve customer issues
• Escalate complex problems to relevant teams
• Develop a deep understanding of products
• Collect and analyze customer feedback
• Report insights to product and development teams
• Collaborate to enhance customer satisfaction and product quality
• Develop and maintain support materials (FAQs, help guides)
• Stay updated on support policies, procedures, and products
• Proactively improve team workflow, processes, and tools
• Propose ideas for measurable business performance improvement
• Contribute to initiatives and projects improving customer and company value

Work Experience

EducationMore information about education requirement

Languages

Tools & Technologies