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Customer Support Market Lead(m/w/x)
Description
As a Market Lead, you will drive growth by leading and mentoring teams in a dynamic environment. Your role involves balancing strategic vision with operational execution to ensure exceptional experiences for both merchants and team members.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Minimum 3 years of experience managing Team Leads
- •Proven success managing large, KPI-driven teams
- •Experience in team growth and onboarding in scaling environments
- •Strong ability to make data-driven decisions
- •Experience in fintech or tech-driven environments
- •Knowledge of EU market dynamics
- •Strong adaptability in fast-changing environments
- •Visionary mindset with passion for merchant and people experience
- •Fluency in English and another European Language
Work Experience
3 years
Tasks
- •Lead and mentor Team Leads
- •Build motivated, results-driven teams
- •Manage and grow large customer support teams
- •Oversee onboarding for team expansion
- •Use data to guide decision-making
- •Implement performance improvements
- •Collaborate with stakeholders at all levels
Languages
English – Business Fluent
other – Business Fluent
Benefits
Learning & Development
- •Dedicated annual L&D budget of €2000
Free or Subsidized Food
- •Restaurant tickets
Workation & Sabbatical
- •30 days sabbatical after 3 years
Bonuses & Incentives
- •Referral bonus
- Root GlobalFull-timeOn-siteExperiencedBerlin
- Intercom
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Customer Support Market Lead(m/w/x)
The AI Job Search Engine
Description
As a Market Lead, you will drive growth by leading and mentoring teams in a dynamic environment. Your role involves balancing strategic vision with operational execution to ensure exceptional experiences for both merchants and team members.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Minimum 3 years of experience managing Team Leads
- •Proven success managing large, KPI-driven teams
- •Experience in team growth and onboarding in scaling environments
- •Strong ability to make data-driven decisions
- •Experience in fintech or tech-driven environments
- •Knowledge of EU market dynamics
- •Strong adaptability in fast-changing environments
- •Visionary mindset with passion for merchant and people experience
- •Fluency in English and another European Language
Work Experience
3 years
Tasks
- •Lead and mentor Team Leads
- •Build motivated, results-driven teams
- •Manage and grow large customer support teams
- •Oversee onboarding for team expansion
- •Use data to guide decision-making
- •Implement performance improvements
- •Collaborate with stakeholders at all levels
Languages
English – Business Fluent
other – Business Fluent
Benefits
Learning & Development
- •Dedicated annual L&D budget of €2000
Free or Subsidized Food
- •Restaurant tickets
Workation & Sabbatical
- •30 days sabbatical after 3 years
Bonuses & Incentives
- •Referral bonus
About the Company
SumUp
Industry
FinancialServices
Description
The company is a leading global fintech company committed to leveling the playing field for small businesses.
- Root Global
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