New Job?Nejo!

The AI Job Search Engine

SU
SumUp
16d ago

Customer Support Market Lead(m/w/x)

Berlin
Full-timeOn-siteExperienced

Description

As a Market Lead, you will drive growth by leading and mentoring teams in a dynamic environment. Your role involves balancing strategic vision with operational execution to ensure exceptional experiences for both merchants and team members.

Let AI find the perfect jobs for you!

Upload your CV and Nejo AI will find matching job offers for you.

Requirements

  • Minimum 3 years of experience managing Team Leads
  • Proven success managing large, KPI-driven teams
  • Experience in team growth and onboarding in scaling environments
  • Strong ability to make data-driven decisions
  • Experience in fintech or tech-driven environments
  • Knowledge of EU market dynamics
  • Strong adaptability in fast-changing environments
  • Visionary mindset with passion for merchant and people experience
  • Fluency in English and another European Language

Work Experience

3 years

Tasks

  • Lead and mentor Team Leads
  • Build motivated, results-driven teams
  • Manage and grow large customer support teams
  • Oversee onboarding for team expansion
  • Use data to guide decision-making
  • Implement performance improvements
  • Collaborate with stakeholders at all levels

Languages

EnglishBusiness Fluent

otherBusiness Fluent

Benefits

Learning & Development

  • Dedicated annual L&D budget of €2000

Free or Subsidized Food

  • Restaurant tickets

Workation & Sabbatical

  • 30 days sabbatical after 3 years

Bonuses & Incentives

  • Referral bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
100+ Similar Jobs in Berlin
  • Root Global

    Country Lead, Spain(m/w/x)

    Full-timeOn-siteExperienced
    Berlin
  • Intercom

    Engineering Manager - Support Platform(m/w/x)

    Full-timeOn-siteExperienced
    Berlin
  • AUTO1 Group

    Head of / Team Lead Sales Planning & Performance(m/w/x)

    Full-timeOn-siteManagement
    Berlin
  • CoreTylynt

    Post Sales Strategy & Operations Manager - French Speaking(m/w/x)

    Full-timeOn-siteExperienced
    Berlin
  • CoreTylynt

    Customer Success Manager (German speaking)(m/w/x)

    Full-timeOn-siteExperienced
    Berlin
100+ View all similar jobs