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CoreTylynt
20d ago

Post Sales Strategy & Operations Manager - French Speaking(m/w/x)

Berlin
Full-timeOn-siteExperienced
AI/ML

Description

In this role, you will be the strategic force behind the post-sales customer journey for the French market, focusing on enhancing customer satisfaction and lifetime value while driving market expansion through effective processes and cross-functional collaboration.

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Requirements

  • Bachelor's or Master's degree in Business or related field
  • Curiosity and alignment with hyper-growth startups
  • Catalyst for change and transformation
  • Excellent communication skills
  • Exceptional analytical prowess
  • Hands-on mentality and ownership of operations
  • Experience in competitive, fast-paced environments
  • Native-level French language skills and fluency in English

Education

Bachelor's degree
OR
Master's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Architect and implement a post-sales strategy for the French market
  • Serve as the expert for all customer-related initiatives
  • Proactively identify and resolve complex customer challenges
  • Utilize creative problem-solving to ensure customer satisfaction
  • Leverage insights to drive improvements
  • Design and operationalize scalable processes to enhance customer experience
  • Collaborate with internal teams to ensure operational excellence
  • Manage end-to-end post-sales journeys, including onboarding and claims handling
  • Ensure successful resolution of customer queries
  • Drive cross-functional alignment with Tech, Logistics, and other departments
  • Ensure customer insights inform roadmaps
  • Engage directly with customers via phone and email
  • Provide a premium support experience

Languages

FrenchNative

EnglishBusiness Fluent

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