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Customer Success Partner Senior Advisor Finance & Spend(m/w/x)
Executive relationship management and solution renewals for SAP Finance & Spend applications. Expert buying center/LOB domain expertise and cloud software experience required. Flexible working models.
Requirements
- Strong executive presence and relationship building skills
- Deep knowledge of business models, strategies, and LOB processes
- Proven ability to handle difficult customer situations and discuss complex issues
- Experience with cloud software solutions and delivery models
- Expert buying center/LOB domain expertise
- Ability to apply risk-mitigation strategies
- Knowledge of SAP solutions portfolio and business processes
- Some technical understanding for solution area
- Bachelor's degree or equivalent
- Experience in business software
- Knowledge of SAAS and IAAS processes
- Strong program/project management and governance skills
- Expert commercial/deal support skills
- Relationship-driven mindset with excellent communication skills
- Experience driving renewals, expansions, and up-sells of subscription/perpetual license solutions
- German language skills (C1 level)
Tasks
- Build deep executive relationships
- Earn trusted advisor status with customers
- Identify opportunities to leverage SAP solutions
- Mitigate customer churn
- Manage SAP solution and service renewals
- Identify sales leads
- Support sales expansion and upsell efforts
- Manage customer crises
- De-escalate customer situations
- Drive renewals, expansions, and up-sells of license solutions
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
Tools & Technologies
- Cloud Software
- SAP
- SaaS
- IaaS
Benefits
Learning & Development
- Constant learning
- Skill growth
Flexible Working
- Flexible working models
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Customer Success Partner Senior Advisor Finance & Spend(m/w/x)
Executive relationship management and solution renewals for SAP Finance & Spend applications. Expert buying center/LOB domain expertise and cloud software experience required. Flexible working models.
Requirements
- Strong executive presence and relationship building skills
- Deep knowledge of business models, strategies, and LOB processes
- Proven ability to handle difficult customer situations and discuss complex issues
- Experience with cloud software solutions and delivery models
- Expert buying center/LOB domain expertise
- Ability to apply risk-mitigation strategies
- Knowledge of SAP solutions portfolio and business processes
- Some technical understanding for solution area
- Bachelor's degree or equivalent
- Experience in business software
- Knowledge of SAAS and IAAS processes
- Strong program/project management and governance skills
- Expert commercial/deal support skills
- Relationship-driven mindset with excellent communication skills
- Experience driving renewals, expansions, and up-sells of subscription/perpetual license solutions
- German language skills (C1 level)
Tasks
- Build deep executive relationships
- Earn trusted advisor status with customers
- Identify opportunities to leverage SAP solutions
- Mitigate customer churn
- Manage SAP solution and service renewals
- Identify sales leads
- Support sales expansion and upsell efforts
- Manage customer crises
- De-escalate customer situations
- Drive renewals, expansions, and up-sells of license solutions
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
Tools & Technologies
- Cloud Software
- SAP
- SaaS
- IaaS
Benefits
Learning & Development
- Constant learning
- Skill growth
Flexible Working
- Flexible working models
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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