Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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GEGeotab
Customer Success Onboarding Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
AI/ML
Data Science
Nejo AI Summary
Onboarding SMB customers for fleet management IoT platform, delivering product training and best-practice guidance. Exceptional German and English fluency required. Flex working, home office reimbursement, EV purchase incentive.
Requirements
- Exceptional verbal and written English fluency
- Exceptional verbal and written German fluency
- Bachelor's degree or equivalent practical experience
- Customer-facing role experience
- 1-2 years Customer Success experience
- 1-2 years onboarding experience
- 1-2 years customer support experience
- 1-2 years training experience
- 1-2 years related customer-facing role experience
- Familiarity with B2B SaaS
- Familiarity with IoT
- Familiarity with technology products
- Strong communication skills
- Strong listening skills
- Strong presentation skills
- Ability to explain technical concepts to non-technical audiences
- Customer-centric attitude
- Passion for creating positive customer experiences
- Ability to follow structured processes
- Ability to follow playbooks
- Adaptability to individual customer needs
- Comfort learning new software platforms
- Comfort teaching others software use
- Basic analytical skills
- Ability to track progress
- Ability to spot issues
- Ability to report on onboarding metrics
- Experience with CRM tools
- Experience with ticketing tools
- Organized and detail-oriented
- Good documentation habits
- Strong organizational skills
- Strong time management skills
- Ability to manage multiple onboarding engagements simultaneously
- Proactive and self-motivated
- "Can-do" attitude
- Willingness to take initiative
- Team player
- Collaboration with colleagues
- Comfortable in fast-paced environment
- Adaptability to changing priorities
- Growth mindset
- Eagerness to learn
- Openness to feedback
- Commitment to continuous improvement
- Knowledge of AI
- Knowledge of AI use in CX
Tasks
- Facilitate onboarding and implementation for new and migrating SMB customers
- Deliver product training and best-practice guidance
- Conduct onboarding calls and implementation sessions
- Lead training workshops for setup and configuration
- Document customer objectives and use cases
- Create success criteria and onboarding plans
- Build strong relationships with customer contacts
- Establish trust and set foundations for ongoing engagement
- Monitor onboarding progress and customer health
- Identify and escalate risks or delays
- Proactively reach out to ensure active platform use
- Troubleshoot common issues and provide guidance
- Respond to customer questions and requests
- Coordinate with Support, Product, and senior CSMs
- Track and report on onboarding metrics
- Maintain accurate records of onboarding activities
- Contribute customer feedback to internal teams
- Support onboarding materials and process improvements
- Develop onboarding playbooks and templates
- Create self-service resources based on learnings
- Collaborate with Customer Success team for smooth handoffs
- Assist with customer communications
- Create educational content and scaled onboarding initiatives
Education
- Bachelor's degree
Languages
- English – Native
- German – Native
Tools & Technologies
- Salesforce
- Salesloft
- Gainsight
Benefits
Other Benefits
- 12 Month Contract
- Electric vehicle purchase incentive program
- Diversity and inclusion policies
Flexible Working
- Flex working arrangements
Additional Allowances
- Home office reimbursement program
- Co-pay tuition reimbursement
Modern Office
- State of the art office
Public Transport Subsidies
- Public transportation reimbursement
Retirement Plans
- Employer pension contributions
Healthcare & Fitness
- Subsidized fitness membership
Team Events
- Online social events
- Online gatherings
Informal Culture
- Online chat rooms
Ergonomic Workplace
- Accommodation for people with disabilities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Geotab and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GEGeotab
Customer Success Onboarding Specialist(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
AI/ML
Data Science
Nejo AI Summary
Onboarding SMB customers for fleet management IoT platform, delivering product training and best-practice guidance. Exceptional German and English fluency required. Flex working, home office reimbursement, EV purchase incentive.
Requirements
- Exceptional verbal and written English fluency
- Exceptional verbal and written German fluency
- Bachelor's degree or equivalent practical experience
- Customer-facing role experience
- 1-2 years Customer Success experience
- 1-2 years onboarding experience
- 1-2 years customer support experience
- 1-2 years training experience
- 1-2 years related customer-facing role experience
- Familiarity with B2B SaaS
- Familiarity with IoT
- Familiarity with technology products
- Strong communication skills
- Strong listening skills
- Strong presentation skills
- Ability to explain technical concepts to non-technical audiences
- Customer-centric attitude
- Passion for creating positive customer experiences
- Ability to follow structured processes
- Ability to follow playbooks
- Adaptability to individual customer needs
- Comfort learning new software platforms
- Comfort teaching others software use
- Basic analytical skills
- Ability to track progress
- Ability to spot issues
- Ability to report on onboarding metrics
- Experience with CRM tools
- Experience with ticketing tools
- Organized and detail-oriented
- Good documentation habits
- Strong organizational skills
- Strong time management skills
- Ability to manage multiple onboarding engagements simultaneously
- Proactive and self-motivated
- "Can-do" attitude
- Willingness to take initiative
- Team player
- Collaboration with colleagues
- Comfortable in fast-paced environment
- Adaptability to changing priorities
- Growth mindset
- Eagerness to learn
- Openness to feedback
- Commitment to continuous improvement
- Knowledge of AI
- Knowledge of AI use in CX
Tasks
- Facilitate onboarding and implementation for new and migrating SMB customers
- Deliver product training and best-practice guidance
- Conduct onboarding calls and implementation sessions
- Lead training workshops for setup and configuration
- Document customer objectives and use cases
- Create success criteria and onboarding plans
- Build strong relationships with customer contacts
- Establish trust and set foundations for ongoing engagement
- Monitor onboarding progress and customer health
- Identify and escalate risks or delays
- Proactively reach out to ensure active platform use
- Troubleshoot common issues and provide guidance
- Respond to customer questions and requests
- Coordinate with Support, Product, and senior CSMs
- Track and report on onboarding metrics
- Maintain accurate records of onboarding activities
- Contribute customer feedback to internal teams
- Support onboarding materials and process improvements
- Develop onboarding playbooks and templates
- Create self-service resources based on learnings
- Collaborate with Customer Success team for smooth handoffs
- Assist with customer communications
- Create educational content and scaled onboarding initiatives
Education
- Bachelor's degree
Languages
- English – Native
- German – Native
Tools & Technologies
- Salesforce
- Salesloft
- Gainsight
Benefits
Other Benefits
- 12 Month Contract
- Electric vehicle purchase incentive program
- Diversity and inclusion policies
Flexible Working
- Flex working arrangements
Additional Allowances
- Home office reimbursement program
- Co-pay tuition reimbursement
Modern Office
- State of the art office
Public Transport Subsidies
- Public transportation reimbursement
Retirement Plans
- Employer pension contributions
Healthcare & Fitness
- Subsidized fitness membership
Team Events
- Online social events
- Online gatherings
Informal Culture
- Online chat rooms
Ergonomic Workplace
- Accommodation for people with disabilities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Geotab and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Geotab
Industry
IT
Description
Geotab is a global leader in IoT and connected transportation, advancing security and providing web-based analytics for fleet management.
Not a perfect match?
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