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VO
VoiceLine
2mo ago

Customer Success Manager(m/w/x)

München
Full-timeOn-siteExperienced
AI/ML

Description

In this role, you will be at the forefront of enhancing the customer journey, collaborating closely with sales and product teams to ensure customer satisfaction and success. Your daily responsibilities will include training customers, analyzing interactions, and identifying ways to improve the product.

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Requirements

  • Fluency in German and English
  • Motivation to build from the ground up
  • Strong organizational skills
  • Highly structured approach to work
  • Strong project management skills
  • Strong stakeholder management skills
  • Ability to prioritize strategically
  • Excellent communication skills
  • Enjoyment of building customer relationships
  • Basic technical understanding of digital products

Work Experience

approx. 1 - 4 years

Tasks

  • Serve as the primary contact for active customers
  • Develop customer portfolio to convert PoCs into long-term accounts
  • Conduct trainings and workshops for successful customer activation
  • Analyze data from customer interactions
  • Collaborate with the founding team to enhance customer service
  • Prepare business cases and presentations for C-level decision-makers
  • Identify product improvement opportunities based on customer needs
  • Create case studies and white papers on VoiceLine implementation

Languages

GermanNative

EnglishBusiness Fluent

Benefits

Flexible Working

  • Flexible working hours

Free or Subsidized Food

  • Cereal buffet
  • Free beer

Team Events

  • Regular pizza nights

Snacks & Drinks

  • Coffee

Other Benefits

  • Mate
  • Lunchtime workout sessions
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of VoiceLine and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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