DE13 Global Blue Deutschland GmbH
Customer Success Manager(m/w/x)
Full-timeOn-siteExperienced
Düsseldorf
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ZEZensai
Customer Success Manager(m/w/x)
Erkrath
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Guiding Microsoft 365 users toward AI-driven learning and performance. Fluent German and English language skills required. Remote work with flexible hours.
Requirements
- Customer Success, Account Management, or similar customer-facing role experience
- Confident customer speaking and remote conversation leading
- Easy relationship building, clear communication, listening, and guiding skills
- Comfortable figuring things out as you go
- Fluent German and English language skills
- SaaS, HR tech, or fast-changing product environment experience (advantageous)
Tasks
- Support strong customer adoption
- Manage customer portfolio through outreach
- Conduct regular customer meetings
- Perform customer follow-ups
- Guide customers toward value
- Guide customers toward renewal
- Guide customers toward long-term success
- Use CRM dashboards to spot risks
- Use customer insights to spot risks
- Use CRM dashboards to spot opportunities
- Use customer insights to spot opportunities
- Work with Product to improve customer experience
- Work with Marketing to improve customer experience
- Work with Account Managers to improve customer experience
- Contribute to webinars
- Contribute to one-to-many sessions
- Contribute to scaled Customer Success programs
- Run customer onboarding sessions
- Guide customers getting started with product
- Monitor customer progress
- Take ownership of regular check-ins
- Support customers through challenges
- Help customers get more from purchases
- Ask smart questions
- Stay calm when situations change
- Focus on customer priorities
- Build trusted customer partnerships
- Contribute to customer adoption
- Contribute to customer retention
- Contribute to long-term customer growth
- Manage scaled customer relationships
- Drive strong GRR
- Drive strong NRR
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Fluent
- English – Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zensai and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ZEZensai
Customer Success Manager(m/w/x)
Erkrath
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Guiding Microsoft 365 users toward AI-driven learning and performance. Fluent German and English language skills required. Remote work with flexible hours.
Requirements
- Customer Success, Account Management, or similar customer-facing role experience
- Confident customer speaking and remote conversation leading
- Easy relationship building, clear communication, listening, and guiding skills
- Comfortable figuring things out as you go
- Fluent German and English language skills
- SaaS, HR tech, or fast-changing product environment experience (advantageous)
Tasks
- Support strong customer adoption
- Manage customer portfolio through outreach
- Conduct regular customer meetings
- Perform customer follow-ups
- Guide customers toward value
- Guide customers toward renewal
- Guide customers toward long-term success
- Use CRM dashboards to spot risks
- Use customer insights to spot risks
- Use CRM dashboards to spot opportunities
- Use customer insights to spot opportunities
- Work with Product to improve customer experience
- Work with Marketing to improve customer experience
- Work with Account Managers to improve customer experience
- Contribute to webinars
- Contribute to one-to-many sessions
- Contribute to scaled Customer Success programs
- Run customer onboarding sessions
- Guide customers getting started with product
- Monitor customer progress
- Take ownership of regular check-ins
- Support customers through challenges
- Help customers get more from purchases
- Ask smart questions
- Stay calm when situations change
- Focus on customer priorities
- Build trusted customer partnerships
- Contribute to customer adoption
- Contribute to customer retention
- Contribute to long-term customer growth
- Manage scaled customer relationships
- Drive strong GRR
- Drive strong NRR
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Fluent
- English – Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Zensai and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Zensai
Industry
IT
Description
Zensai is a global tech company creating an AI-powered Human Success Platform built into Microsoft 365 to help people Learn, Engage, and Perform.
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