Plan A
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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WAWatershed
Customer success manager, strategic - DACH(m/w/x)
Berlin
Full-timeRemoteExperienced
Green Job
Nejo AI Summary
Guiding enterprise clients on sustainability initiatives with Watershed's ESG platform. Executive-level relationship building and SaaS CSM experience required. Reasonable accommodations for diverse needs.
Requirements
- English and German language fluency
- Relevant CSM experience in SaaS organization
- Track record of success building relationships with strategic customers (10,000+ employees) at executive level
- Ability to ask right questions to understand underlying needs and work with sales, product, and services leadership
- Excellent communication skills, written and verbal
- Experience in enterprise level customer-facing work
- Extreme organization and ability to balance multiple customers
- Proven project management track record
- Enjoyment of learning new things and excitement for new spaces
- Excitement to join a startup and take responsibility for building a function from the ground up
Tasks
- Own customer relationships for largest accounts
- Help customers navigate climate initiatives
- Guide customers on Watershed's offerings
- Support customers in achieving their goals
- Understand customer businesses deeply
- Leverage Watershed teams to support customers
- Manage the end-to-end customer experience
- Build trust with key stakeholders and executives
- Onboard customers onto the dashboard
- Equip customers to gather carbon footprint data
- Help customers set climate plans
- Assist customers in achieving climate plans
- Act as the voice of the customer
- Provide internal feedback for customer service improvement
- Help customers understand Watershed's value
- Influence product development based on customer needs
- Educate customers on the climate space
- Help customers hit climate journey milestones
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Other Benefits
- Reasonable accommodations for diverse needs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Watershed and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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WAWatershed
Customer success manager, strategic - DACH(m/w/x)
Berlin
Full-timeRemoteExperienced
Green Job
Nejo AI Summary
Guiding enterprise clients on sustainability initiatives with Watershed's ESG platform. Executive-level relationship building and SaaS CSM experience required. Reasonable accommodations for diverse needs.
Requirements
- English and German language fluency
- Relevant CSM experience in SaaS organization
- Track record of success building relationships with strategic customers (10,000+ employees) at executive level
- Ability to ask right questions to understand underlying needs and work with sales, product, and services leadership
- Excellent communication skills, written and verbal
- Experience in enterprise level customer-facing work
- Extreme organization and ability to balance multiple customers
- Proven project management track record
- Enjoyment of learning new things and excitement for new spaces
- Excitement to join a startup and take responsibility for building a function from the ground up
Tasks
- Own customer relationships for largest accounts
- Help customers navigate climate initiatives
- Guide customers on Watershed's offerings
- Support customers in achieving their goals
- Understand customer businesses deeply
- Leverage Watershed teams to support customers
- Manage the end-to-end customer experience
- Build trust with key stakeholders and executives
- Onboard customers onto the dashboard
- Equip customers to gather carbon footprint data
- Help customers set climate plans
- Assist customers in achieving climate plans
- Act as the voice of the customer
- Provide internal feedback for customer service improvement
- Help customers understand Watershed's value
- Influence product development based on customer needs
- Educate customers on the climate space
- Help customers hit climate journey milestones
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Other Benefits
- Reasonable accommodations for diverse needs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Watershed and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Watershed
Industry
Other
Description
The company is an enterprise sustainability platform helping businesses manage climate and ESG data.
Not a perfect match?
- Plan A
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