Insider One
Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
New Job?Nejo!
The AI Job Search Engine
DO
DoinstructCustomer Success Manager(m/w/x)
Berlin
Full-timeRemoteExperienced
Description
As a Scaled Customer Success Manager, you will oversee a diverse portfolio of SMB accounts, ensuring a seamless journey from onboarding to renewal. This role combines customer interaction with automation, allowing you to drive adoption and create a lasting impact.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •2+ years in Customer Success or related GTM role
- •Ability to manage a broad portfolio
- •Data-driven approach
- •Strong communication skills
- •Solid project and stakeholder management skills
- •Fluency in German
- •Motivation by ownership
Work Experience
2 years
Tasks
- •Manage a portfolio of approximately 150 SMB accounts across DACH
- •Guide customers from onboarding to renewal with an outcome-driven approach
- •Combine structured onboarding with automated lifecycle touchpoints
- •Provide focused human support through personal kickoffs, webinars, and office hours
- •Build reporting and operational visibility in Planhat
- •Define triggers, health metrics, and signals for proactive action
- •Identify and quickly address adoption gaps with content and process improvements
- •Collaborate with Product, Support, and Sales to enhance workflows and product features
- •Create a repeatable customer success journey for scalability to larger segments
Languages
German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Doinstruct and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DO
DoinstructCustomer Success Manager(m/w/x)
Berlin
Full-timeRemoteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
As a Scaled Customer Success Manager, you will oversee a diverse portfolio of SMB accounts, ensuring a seamless journey from onboarding to renewal. This role combines customer interaction with automation, allowing you to drive adoption and create a lasting impact.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •2+ years in Customer Success or related GTM role
- •Ability to manage a broad portfolio
- •Data-driven approach
- •Strong communication skills
- •Solid project and stakeholder management skills
- •Fluency in German
- •Motivation by ownership
Work Experience
2 years
Tasks
- •Manage a portfolio of approximately 150 SMB accounts across DACH
- •Guide customers from onboarding to renewal with an outcome-driven approach
- •Combine structured onboarding with automated lifecycle touchpoints
- •Provide focused human support through personal kickoffs, webinars, and office hours
- •Build reporting and operational visibility in Planhat
- •Define triggers, health metrics, and signals for proactive action
- •Identify and quickly address adoption gaps with content and process improvements
- •Collaborate with Product, Support, and Sales to enhance workflows and product features
- •Create a repeatable customer success journey for scalability to larger segments
Languages
German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Doinstruct and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Doinstruct
Industry
Other
Description
The company allows individuals to utilize their skills and contribute to the development of the start-up.
Not a perfect match?
- Insider One
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Full-timeWith HomeofficeExperiencedBerlin, Konstanz