One Productivity Group
Junior Customer Success Manager(m/w/x)
Full-time/Part-timeWith HomeofficeJunior
Berlin
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Managing customer lifecycle for compliance automation platform users, specializing in ISO 27001 and GDPR standards, for startups and SMBs. C2 German and English fluency, with 1-3 years customer-facing experience, required. 100% remote work, generous equity package, €1,000 annual development budget.
Requirements
- Fluency in German (C2) and English
- 1–3 years of professional experience in a customer-facing role
- Track record of taking ownership and delivering results
- Excellent communication skills
- Comfort with basic technical concepts
- Organizational and proactive skills
- Energetic engagement with remote culture
- Experience in compliance, cybersecurity, or SaaS
- Experience with account management communication
- Startup experience from Seed to Series A/B
Tasks
- Own the customer journey from onboarding to renewal
- Proactively identify opportunities and gaps in customer health
- Address process inefficiencies and take initiative
- Become an expert in compliance standards like ISO 27001 and GDPR
- Collaborate with Product, Sales, Engineering, and Marketing teams
- Advocate for the customer to drive product and process improvements
- Create onboarding flows and knowledge base articles
- Develop quick videos and internal tooling ideas
- Align with the CS Lead on strategy and process scaling
Work Experience
- 1 - 3 years
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Benefits
Flexible Working
- 100% remote work
Competitive Pay
- Generous equity package
Mentorship & Coaching
- Access to world-class mentors
Learning & Development
- €1,000 annual personal development budget
Additional Allowances
- Home office budget
Healthcare & Fitness
- Comprehensive health coverage
Team Events
- Annual retreat
- Company-wide events
Modern Equipment
- Latest tech equipment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Secfix and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Managing customer lifecycle for compliance automation platform users, specializing in ISO 27001 and GDPR standards, for startups and SMBs. C2 German and English fluency, with 1-3 years customer-facing experience, required. 100% remote work, generous equity package, €1,000 annual development budget.
Requirements
- Fluency in German (C2) and English
- 1–3 years of professional experience in a customer-facing role
- Track record of taking ownership and delivering results
- Excellent communication skills
- Comfort with basic technical concepts
- Organizational and proactive skills
- Energetic engagement with remote culture
- Experience in compliance, cybersecurity, or SaaS
- Experience with account management communication
- Startup experience from Seed to Series A/B
Tasks
- Own the customer journey from onboarding to renewal
- Proactively identify opportunities and gaps in customer health
- Address process inefficiencies and take initiative
- Become an expert in compliance standards like ISO 27001 and GDPR
- Collaborate with Product, Sales, Engineering, and Marketing teams
- Advocate for the customer to drive product and process improvements
- Create onboarding flows and knowledge base articles
- Develop quick videos and internal tooling ideas
- Align with the CS Lead on strategy and process scaling
Work Experience
- 1 - 3 years
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Benefits
Flexible Working
- 100% remote work
Competitive Pay
- Generous equity package
Mentorship & Coaching
- Access to world-class mentors
Learning & Development
- €1,000 annual personal development budget
Additional Allowances
- Home office budget
Healthcare & Fitness
- Comprehensive health coverage
Team Events
- Annual retreat
- Company-wide events
Modern Equipment
- Latest tech equipment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Secfix and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Secfix
Industry
IT
Description
The company is building the leading compliance automation platform for startups and SMBs in Europe.
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