PubMatic, Inc.
Customer Success Manager(m/w/x)
Full-timeOn-siteManagement
München
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GIGiesecke+Devrient
Customer Success Manager(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Onboarding customers and managing order/delivery plans for integrated security technologies. Business fluent German and prior customer-facing experience required. Inclusive work environment, diversity valued.
Requirements
- Degree in Business, Marketing, or related field
- Business fluent German (spoken and written)
- Excellent communication and interpersonal skills
- Prior experience in customer-facing role (Sales, Biz dev, Marketing)
- Strong team player
- Open minded
- Willingness to learn on the job
- Strong problem-solving abilities
- Proactive approach to customer issues
- Ability to manage multiple customer accounts
- Ability to prioritize tasks effectively
- Ability to clearly convey information
- Ability to build rapport with customers and internal stakeholders
- Aptitude for identifying issues
- Aptitude for finding effective solutions
- Understanding of the product or service
- Efficient time management
- Ability to prioritize tasks to meet customer needs
- Customer-centric focus
- Focus on delivering positive customer experience
- Focus on ensuring customer satisfaction
Tasks
- Guide customers through onboarding
- Ensure smooth product implementation
- Manage order and delivery plans
- Handle customer access and information
- Cancel contracts as needed
- Develop strong customer relationships
- Act as primary customer contact
- Monitor contract renewals
- Renew customer contracts
- Identify upselling opportunities
- Track customer success metrics
- Ensure KPI achievement
- Provide high-level customer support
- Address customer inquiries
- Resolve customer issues promptly
- Gather customer feedback
- Analyze feedback for improvements
- Share insights with product team
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
Benefits
Informal Culture
- Chancengerechte Unternehmenskultur
- Inklusives Arbeitsumfeld
- Vielfalt wird geschätzt
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Giesecke+Devrient and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GIGiesecke+Devrient
Customer Success Manager(m/w/x)
München
Full-timeOn-siteExperienced
Nejo AI Summary
Onboarding customers and managing order/delivery plans for integrated security technologies. Business fluent German and prior customer-facing experience required. Inclusive work environment, diversity valued.
Requirements
- Degree in Business, Marketing, or related field
- Business fluent German (spoken and written)
- Excellent communication and interpersonal skills
- Prior experience in customer-facing role (Sales, Biz dev, Marketing)
- Strong team player
- Open minded
- Willingness to learn on the job
- Strong problem-solving abilities
- Proactive approach to customer issues
- Ability to manage multiple customer accounts
- Ability to prioritize tasks effectively
- Ability to clearly convey information
- Ability to build rapport with customers and internal stakeholders
- Aptitude for identifying issues
- Aptitude for finding effective solutions
- Understanding of the product or service
- Efficient time management
- Ability to prioritize tasks to meet customer needs
- Customer-centric focus
- Focus on delivering positive customer experience
- Focus on ensuring customer satisfaction
Tasks
- Guide customers through onboarding
- Ensure smooth product implementation
- Manage order and delivery plans
- Handle customer access and information
- Cancel contracts as needed
- Develop strong customer relationships
- Act as primary customer contact
- Monitor contract renewals
- Renew customer contracts
- Identify upselling opportunities
- Track customer success metrics
- Ensure KPI achievement
- Provide high-level customer support
- Address customer inquiries
- Resolve customer issues promptly
- Gather customer feedback
- Analyze feedback for improvements
- Share insights with product team
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
Benefits
Informal Culture
- Chancengerechte Unternehmenskultur
- Inklusives Arbeitsumfeld
- Vielfalt wird geschätzt
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Giesecke+Devrient and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Giesecke+Devrient
Industry
IT
Description
The company creates trust in the digital age with integrated security technologies in Digital Security, Financial Platforms, and Currency Technology.
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