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Customer Success Manager(m/w/x)
Guiding medium-sized businesses to leverage AI-powered security solutions. Product demonstration and relationship-building skills essential. Tailored working hours and choice of work location.
Requirements
- Strong communication skills
- Passion for product demos and meetings
- Proactive, independent work style
- Strong team spirit
- Excellent prioritization skills
- Interest in compliance and security
- Experience with software products
- Experience with software development
- Enthusiasm for dynamic, fast-paced environment
- Continuous growth and development
- Fluent German (C2)
- Fluent English
Tasks
- Manage your own portfolio of medium-sized business customers
- Ensure customers fully leverage solution value
- Build strong, long-term customer relationships
- Conduct product demonstrations
- Support customers in using the product optimally
- Work closely with decision-makers or founders
- Understand customer priorities
- Take proactive action to help customers achieve goals
- Steer customers through their lifecycle
- Drive expansion and retention within your portfolio
- Identify customer challenges early
- Lead solution-oriented discussions
- Ensure long-term customer satisfaction
- Analyze customer behavior
- Derive concrete actions to maximize customer success
- Foster engagement with and among customers
- Collect valuable success stories
- Share best practices
- Collaborate closely with Marketing, Sales, Product Development, and Tech Support
- Ensure a seamless customer experience
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Benefits
Flexible Working
- Tailored working hours
- Choice of work location
Family Support
- Benefits that support lifestyle, health, and family needs
Learning & Development
- Employee accelerator programs
Other Benefits
- Bi-annual feedback cycles
Additional Allowances
- Personal training budget
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- FTAPIFull-timeWith HomeofficeJuniorMünchen
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Customer Success Manager(m/w/x)
Guiding medium-sized businesses to leverage AI-powered security solutions. Product demonstration and relationship-building skills essential. Tailored working hours and choice of work location.
Requirements
- Strong communication skills
- Passion for product demos and meetings
- Proactive, independent work style
- Strong team spirit
- Excellent prioritization skills
- Interest in compliance and security
- Experience with software products
- Experience with software development
- Enthusiasm for dynamic, fast-paced environment
- Continuous growth and development
- Fluent German (C2)
- Fluent English
Tasks
- Manage your own portfolio of medium-sized business customers
- Ensure customers fully leverage solution value
- Build strong, long-term customer relationships
- Conduct product demonstrations
- Support customers in using the product optimally
- Work closely with decision-makers or founders
- Understand customer priorities
- Take proactive action to help customers achieve goals
- Steer customers through their lifecycle
- Drive expansion and retention within your portfolio
- Identify customer challenges early
- Lead solution-oriented discussions
- Ensure long-term customer satisfaction
- Analyze customer behavior
- Derive concrete actions to maximize customer success
- Foster engagement with and among customers
- Collect valuable success stories
- Share best practices
- Collaborate closely with Marketing, Sales, Product Development, and Tech Support
- Ensure a seamless customer experience
Education
- High school diploma
Languages
- German – Native
- English – Business Fluent
Benefits
Flexible Working
- Tailored working hours
- Choice of work location
Family Support
- Benefits that support lifestyle, health, and family needs
Learning & Development
- Employee accelerator programs
Other Benefits
- Bi-annual feedback cycles
Additional Allowances
- Personal training budget
About the Company
DataGuard
Industry
IT
Description
The company is a fast-growing security and compliance tech company that protects the people behind the data.
Not a perfect match?
- FTAPI
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