KnowBe4
Customer Success Manager (Mid Market)(m/w/x)
Full-timeOn-siteExperienced
Berlin
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DODoinstruct
Customer Success Manager - Mid-Market(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Onboarding and retention for frontline training software at a startup serving the German Mittelstand. Proven experience managing accounts and leading negotiations with mid-sized industrial stakeholders required. Maximum transparency, personal development budget, and communication at eye level.
Requirements
- Experience in Customer Success or GTM roles
- Experience working with German Mittelstand companies
- Ownership of outcomes and proactive account driving
- Confidence in leading customer conversations and negotiations
- Ability to identify and structure expansion opportunities
- Strong analytical skills
- Understanding of complex stakeholder landscapes
- Effective prioritization within large account portfolios
- Professional communication in German and English
- Motivation and desire to work with us
Tasks
- Own customer outcomes end-to-end
- Drive next steps and remove blockers
- Ensure customers achieve tangible platform results
- Guide decision making as a trusted advisor
- Challenge operational and strategic stakeholders constructively
- Identify value creation potential across departments
- Uncover new use cases and stakeholders
- Quantify value and develop business cases
- Align expansion initiatives with ROI
- Partner with Account Executives on upsells
- Orchestrate the full customer lifecycle
- Conduct structured onboarding and account planning
- Lead executive business reviews and renewals
- Build champions and multithread across departments
- Align decision makers for strategic partnerships
- Connect customer goals to internal actions
- Collaborate with Sales, Product, and Support
- Develop reference customers and case studies
- Translate requirements into scalable frontline training
Work Experience
approx. 1 - 4 years
Education
High school diploma
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
B2B SaaS
Benefits
Informal Culture
- •Positive working atmosphere
- •Communication at eye level
Other Benefits
- •Maximum transparency
- •Personal and professional development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Doinstruct and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DODoinstruct
Customer Success Manager - Mid-Market(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Onboarding and retention for frontline training software at a startup serving the German Mittelstand. Proven experience managing accounts and leading negotiations with mid-sized industrial stakeholders required. Maximum transparency, personal development budget, and communication at eye level.
Requirements
- Experience in Customer Success or GTM roles
- Experience working with German Mittelstand companies
- Ownership of outcomes and proactive account driving
- Confidence in leading customer conversations and negotiations
- Ability to identify and structure expansion opportunities
- Strong analytical skills
- Understanding of complex stakeholder landscapes
- Effective prioritization within large account portfolios
- Professional communication in German and English
- Motivation and desire to work with us
Tasks
- Own customer outcomes end-to-end
- Drive next steps and remove blockers
- Ensure customers achieve tangible platform results
- Guide decision making as a trusted advisor
- Challenge operational and strategic stakeholders constructively
- Identify value creation potential across departments
- Uncover new use cases and stakeholders
- Quantify value and develop business cases
- Align expansion initiatives with ROI
- Partner with Account Executives on upsells
- Orchestrate the full customer lifecycle
- Conduct structured onboarding and account planning
- Lead executive business reviews and renewals
- Build champions and multithread across departments
- Align decision makers for strategic partnerships
- Connect customer goals to internal actions
- Collaborate with Sales, Product, and Support
- Develop reference customers and case studies
- Translate requirements into scalable frontline training
Work Experience
approx. 1 - 4 years
Education
High school diploma
Languages
German – Business FluentEnglish – Business Fluent
Tools & Technologies
B2B SaaS
Benefits
Informal Culture
- •Positive working atmosphere
- •Communication at eye level
Other Benefits
- •Maximum transparency
- •Personal and professional development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Doinstruct and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Doinstruct
Industry
Education
Description
The company allows individuals to utilize their skills and contribute to the development of the start-up.
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