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INIntegral Ad Science

Customer Success Manager(m/w/x)

Hamburg
Full-timeWith Home OfficeManagement

Overseeing client health, onboarding, and renewals for a digital media quality platform. Understanding of programmatic advertising required. Working with a proprietary media measurement platform.

Requirements

  • 2-4 years experience in Ad Tech preferred
  • Understanding of programmatic advertising required
  • Strong analytical skills
  • Demonstrated ability to communicate effectively
  • Ability to learn quickly
  • Enthusiasm for fast-paced environment
  • Exceptional organizational skills
  • Fluency with Microsoft PowerPoint, Word, Excel
  • Experience in Salesforce, Gainsight is a plus
  • Fluent English and German language skills

Tasks

  • Understand the digital advertising ecosystem.
  • Build knowledge of IAS products and processes.
  • Oversee client health, onboarding, and renewals.
  • Act as the main contact for assigned clients.
  • Provide timely problem resolution and escalations.
  • Prepare regular reports and analyze client activity.
  • Develop trusted relationships with key client stakeholders.
  • Ensure timely delivery of IAS solutions.
  • Assist with customer requests and escalations.
  • Identify at-risk scenarios and enact solutions.
  • Drive upsell opportunities with the Sales team.
  • Conduct regular business reviews with key clients.
  • Track customer engagements in internal systems.
  • Collaborate with Sales and Customer Success teams.
  • Onboard new customers effectively.
  • Communicate product enhancements to clients.
  • Share industry knowledge with team members.

Work Experience

  • 2 - 4 years

Education

  • High school diploma

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent

Tools & Technologies

  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Salesforce
  • Gainsight
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Integral Ad Science and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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