MongoDB
Customer Success Manager - German Speaking(m/w/x)
Full-timeWith HomeofficeSenior
Hamburg
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MOMongoDB
Customer Success Manager(m/w/x)
Hamburg
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Strategic advisor for MongoDB AI platform, guiding customer tech strategy and value acceleration. 5+ years customer-centric role experience required. Hybrid work, 4-week workation option.
Requirements
- 5+ years customer-centric role experience
- Customer advocacy background and passion
- Aptitude and curiosity for technology
- High level of autonomy and decision-making
- Entrepreneurial mindset and process building
- Team player and collaboration passion
- Prior database, cloud, infrastructure technology exposure
- Bilingual English and German
Tasks
- Act as a strategic advisor to customers on MongoDB best practices
- Provide guidance on customer technology strategy
- Run enablement sessions for customers
- Advise customers on optimizing their technical environment
- Recommend product features to accelerate customer value
- Collect customer feedback and identify roadblocks
- Inform internal teams on product and go-to-market improvements
- Act as a liaison between customers and product engineering
- Develop new innovative solutions with product engineering
- Contribute to the product roadmap
- De-escalate and resolve critical customer issues
- Find optimal solutions for customer and MongoDB
- Navigate customer outages with financial impact
- Help application teams devise custom MongoDB solutions
- Build and execute account plans
- Mitigate risk and drive growth across customer portfolio
- Lead executive business reviews for strategic customers
- Interface with C-suite executives and technical leaders
- Align to business objectives with strategic customers
- Agree to mutual success plans with strategic customers
- Work on strategic internal projects to build Customer Success program
- Create and teach best practices to the organization
- Document customer interactions in internal systems
- Provide feedback to leadership on customer account health signals
- Adjust engagement strategies based on customer signals
- Manage relationships with Sales Leadership and Account Executives
- Report on business performance to sales leadership
- Train sales teams on best practices
- Roll out program updates to sales teams
- Forecast expected churn and growth
- Interview and onboard new team members
- Ramp new team members
- Act as a leader among peers
- Run enablement sessions for team members
- Facilitate product certifications for team members
- Contribute to team meetings to foster growth
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Business Fluent
Tools & Technologies
- MongoDB
- databases
- cloud
- infrastructure technology
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMongoDB
Customer Success Manager(m/w/x)
Hamburg
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Strategic advisor for MongoDB AI platform, guiding customer tech strategy and value acceleration. 5+ years customer-centric role experience required. Hybrid work, 4-week workation option.
Requirements
- 5+ years customer-centric role experience
- Customer advocacy background and passion
- Aptitude and curiosity for technology
- High level of autonomy and decision-making
- Entrepreneurial mindset and process building
- Team player and collaboration passion
- Prior database, cloud, infrastructure technology exposure
- Bilingual English and German
Tasks
- Act as a strategic advisor to customers on MongoDB best practices
- Provide guidance on customer technology strategy
- Run enablement sessions for customers
- Advise customers on optimizing their technical environment
- Recommend product features to accelerate customer value
- Collect customer feedback and identify roadblocks
- Inform internal teams on product and go-to-market improvements
- Act as a liaison between customers and product engineering
- Develop new innovative solutions with product engineering
- Contribute to the product roadmap
- De-escalate and resolve critical customer issues
- Find optimal solutions for customer and MongoDB
- Navigate customer outages with financial impact
- Help application teams devise custom MongoDB solutions
- Build and execute account plans
- Mitigate risk and drive growth across customer portfolio
- Lead executive business reviews for strategic customers
- Interface with C-suite executives and technical leaders
- Align to business objectives with strategic customers
- Agree to mutual success plans with strategic customers
- Work on strategic internal projects to build Customer Success program
- Create and teach best practices to the organization
- Document customer interactions in internal systems
- Provide feedback to leadership on customer account health signals
- Adjust engagement strategies based on customer signals
- Manage relationships with Sales Leadership and Account Executives
- Report on business performance to sales leadership
- Train sales teams on best practices
- Roll out program updates to sales teams
- Forecast expected churn and growth
- Interview and onboard new team members
- Ramp new team members
- Act as a leader among peers
- Run enablement sessions for team members
- Facilitate product certifications for team members
- Contribute to team meetings to foster growth
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Business Fluent
Tools & Technologies
- MongoDB
- databases
- cloud
- infrastructure technology
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
MongoDB
Industry
IT
Description
The company empowers innovators to create and disrupt industries by unleashing the power of software and data.
Not a perfect match?
- MongoDB
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