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MongoDB
4h ago

Customer Success Manager, German Speaker(m/w/x)

Frankfurt am Main
Full-timeWith Home OfficeSenior

Description

By blending technical expertise with strategic account management, you will drive customer growth and shape the product roadmap while leading cross-functional teams in a dynamic environment.

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Requirements

  • •5+ years customer-centric professional experience
  • •Passion for customer advocacy
  • •Aptitude and curiosity for technical concepts
  • •High level of autonomy and ownership
  • •Entrepreneurial mindset and process building skills
  • •Teamwork and passion for collaboration
  • •Prior exposure to database or cloud technology
  • •Bilingual English and German

Education

Bachelor's degree
OR
Master's degree

Work Experience

5 years

Tasks

  • •Advise customers on technology strategies and best practices
  • •Run enablement sessions to optimize technical environments
  • •Recommend product features to accelerate customer growth
  • •Collect customer feedback to inform product development
  • •Liaise between customers and product engineering teams
  • •Resolve critical customer issues and technical outages
  • •Execute account plans to mitigate long-term risk
  • •Lead executive business reviews with C-suite leaders
  • •Develop internal best practices and program processes
  • •Document customer interactions in Gainsight and Salesforce
  • •Report account health signals to leadership teams
  • •Collaborate with sales leadership on business performance
  • •Forecast expected account churn and growth trends
  • •Interview and onboard new team members
  • •Lead peer enablement sessions and product certifications

Tools & Technologies

MongoDBDatabasesCloudInfrastructure technology

Languages

English – Business Fluent

German – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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