Account Manager(m/w/x)

Description

You will drive the success of German-speaking clients by combining proactive SaaS consulting with strategic relationship management to ensure long-term satisfaction and growth within the DACH region.

Requirements

• •In-depth customer management and business understanding
• •Building and maintaining customer relationships
• •Proactive consulting and support skills
• •Up-selling and cross-selling skills
• •Effective stakeholder management and communication
• •Customer inquiry handling and problem-solving
• •Willingness to deepen software expertise
• •Objectivity and empathy in conflict management
• •KPI monitoring and customer satisfaction focus
• •Ability to provide customer-driven feedback
• •Experience in Customer Success or Account Management
• •Understanding of Subscription Management processes
• •Excellent German and English communication skills
• •Strong interpersonal skills with decision-makers
• •Analytical, solution-oriented mindset and self-initiative
• •Independent and structural account management
• •Hands-on mentality and active problem-solving
• •Strong customer focus and prioritization

Tasks

• •Manage German-speaking customers as their central contact
• •Analyze business requirements and technical details
• •Proactively derive targeted solutions for customer needs
• •Foster long-term relationships between customers and internal teams
• •Conduct regular business reviews to analyze platform usage
• •Provide recommendations to optimize SaaS platform performance
• •Identify and advise on up-selling and cross-selling opportunities
• •Manage internal and external stakeholder communication
• •Resolve customer inquiries and technical problems quickly
• •Develop in-depth expertise in the company's software
• •Handle challenging conversations with an objective, empathetic approach
• •Monitor KPIs to ensure long-term customer retention
• •Share customer feedback with the product team for improvements

Tools & Technologies

Benefits