DE13 Global Blue Deutschland GmbH
Customer Success Manager(m/w/x)
Full-timeOn-siteExperienced
Düsseldorf
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Strategic advisor for MongoDB customers, guiding technology strategy and optimizing technical environments. 5+ years customer-centric role experience required. Fertility assistance, generous parental leave.
Requirements
- 5+ years customer-centric role experience
- Customer advocacy background and passion
- Technological aptitude and curiosity
- High autonomy and decision-making ability
- Entrepreneurial mindset and process building
- Team player and collaboration passion
- Database, cloud, and infrastructure technology exposure
- Bilingual English and German
Tasks
- Act as a strategic advisor to customers on MongoDB best practices
- Provide guidance on customer technology strategy
- Run enablement sessions for customers
- Advise customers on optimizing their technical environment
- Recommend product features to accelerate customer growth
- Collect customer feedback and identify roadblocks
- Inform internal teams about product and go-to-market improvements
- Liaise between customers and product engineering for new solutions
- Contribute to the product roadmap as the team's field representative
- De-escalate and resolve critical customer issues
- Find optimal solutions for customer and MongoDB needs
- Navigate customer outages with financial impact
- Help application teams devise custom MongoDB solutions
- Build and execute account plans to mitigate risk
- Drive portfolio growth over multiple quarters
- Lead executive business reviews for strategic customers
- Interface with C-suite executives and technical leaders
- Align with business objectives and agree on success plans
- Work on strategic internal projects to build the Customer Success program
- Create and teach best practices to the organization
- Document customer interactions in internal systems
- Provide feedback to leadership on customer account health signals
- Adjust engagement strategies based on customer signals
- Manage relationships with Sales Leadership and Account Executives
- Report on business performance to sales leadership
- Train sales teams on best practices
- Roll out program updates to sales teams
- Forecast expected churn and growth to senior leadership
- Interview, onboard, and ramp new team members
- Lead enablement sessions for peers
- Facilitate product certifications for team members
- Contribute actively in team meetings for peer growth
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Business Fluent
Tools & Technologies
- MongoDB
- databases
- cloud
- infrastructure technology
Benefits
Other Benefits
- Employee affinity groups
Family Support
- Fertility assistance
Generous Parental Leave
- Generous parental leave
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Strategic advisor for MongoDB customers, guiding technology strategy and optimizing technical environments. 5+ years customer-centric role experience required. Fertility assistance, generous parental leave.
Requirements
- 5+ years customer-centric role experience
- Customer advocacy background and passion
- Technological aptitude and curiosity
- High autonomy and decision-making ability
- Entrepreneurial mindset and process building
- Team player and collaboration passion
- Database, cloud, and infrastructure technology exposure
- Bilingual English and German
Tasks
- Act as a strategic advisor to customers on MongoDB best practices
- Provide guidance on customer technology strategy
- Run enablement sessions for customers
- Advise customers on optimizing their technical environment
- Recommend product features to accelerate customer growth
- Collect customer feedback and identify roadblocks
- Inform internal teams about product and go-to-market improvements
- Liaise between customers and product engineering for new solutions
- Contribute to the product roadmap as the team's field representative
- De-escalate and resolve critical customer issues
- Find optimal solutions for customer and MongoDB needs
- Navigate customer outages with financial impact
- Help application teams devise custom MongoDB solutions
- Build and execute account plans to mitigate risk
- Drive portfolio growth over multiple quarters
- Lead executive business reviews for strategic customers
- Interface with C-suite executives and technical leaders
- Align with business objectives and agree on success plans
- Work on strategic internal projects to build the Customer Success program
- Create and teach best practices to the organization
- Document customer interactions in internal systems
- Provide feedback to leadership on customer account health signals
- Adjust engagement strategies based on customer signals
- Manage relationships with Sales Leadership and Account Executives
- Report on business performance to sales leadership
- Train sales teams on best practices
- Roll out program updates to sales teams
- Forecast expected churn and growth to senior leadership
- Interview, onboard, and ramp new team members
- Lead enablement sessions for peers
- Facilitate product certifications for team members
- Contribute actively in team meetings for peer growth
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Business Fluent
Tools & Technologies
- MongoDB
- databases
- cloud
- infrastructure technology
Benefits
Other Benefits
- Employee affinity groups
Family Support
- Fertility assistance
Generous Parental Leave
- Generous parental leave
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
MongoDB
Industry
IT
Description
The company empowers innovators to create and disrupt industries by unleashing the power of software and data.
Not a perfect match?
- DE13 Global Blue Deutschland GmbH
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Full-timeOn-siteExperiencedDüsseldorf - Kundenschreiber GmbH
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Full-timeOn-siteManagementMettmannfrom 4,000 - 6,000 / month - Everpure
Account Executive Enterprise(m/w/x)
Full-timeOn-siteSeniorDüsseldorf