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SASAP

.SAP BDC Solution Customer Success Manager (Senior) Advisor(m/w/x)

Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching bei München
Full-time, Part-timeOn-siteExperienced

Building executive relationships and positioning SAP BDC as the cloud platform of choice for 200M users. Deep business model knowledge and executive communication skills required. Constant learning and skill growth opportunities.

Requirements

  • Executive presence and relationship building
  • Deep knowledge of business models, strategies, processes
  • Handling difficult customer situations
  • Discussing complex issues with executives
  • Driving renewals, expansions, up-sells of solutions
  • Applying risk-mitigation strategies
  • Deep expertise with SAP BDC solutions
  • Broad understanding of SAP solutions portfolio
  • Technical understanding for customer issues
  • Deep understanding of cloud software solutions
  • Understanding of cloud delivery models and challenges
  • Good knowledge of SaaS and IaaS processes
  • Strong program/project management skills
  • Strong governance skills
  • Expert commercial/deal support skills
  • Relationship-driven mindset
  • Excellent verbal and non-verbal communication skills
  • Fluency in German
  • Fluency in English

Tasks

  • Build deep executive relationships
  • Earn trusted advisor status
  • Position BDC as the cloud platform of choice
  • Accelerate value delivery
  • Mitigate churn
  • Manage renewals
  • De-escalate customer situations
  • Identify new opportunities
  • Leverage SAP solutions
  • Identify sales leads
  • Support sales efforts
  • Drive renewals
  • Expand and up-sell solutions

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • SAP BDC
  • SAP
  • SaaS
  • IaaS

Benefits

Learning & Development

  • Constant learning
  • Skill growth

Other Benefits

  • Great benefits
  • Accessibility accommodations

Mentorship & Coaching

  • Team growth support

Informal Culture

  • Culture of inclusion

Healthcare & Fitness

  • Focus on health and well-being

Flexible Working

  • Flexible working models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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