Trustpilot
Solution Engineer - Europe(m/w/x)
Full-timeOn-siteExperienced
Hamburg
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TRTrustpilot
Customer Success Manager - DACH(m/w/x)
Hamburg
Full-timeOn-siteExperienced
Nejo AI Summary
Onboarding and adoption for Trustpilot's review platform across DACH region. German fluency and SaaS experience required. 20 days holiday plus 8 additional days after 6 months.
Requirements
- German fluency and English proficiency
- Prior experience in customer success, account management, SaaS or tech roles
- Proven ability to drive product adoption, customer satisfaction (NPS), and retention
- Technical confidence for customer guidance
- Strong communication and trust-building skills
- Highly organized, manage large portfolio, attention to detail
- Solid understanding of digital marketing funnel and search marketing
- Genuine passion for customer success and business impact
- Collaborative team player, cross-functional work
- Proactive challenge identification and resolution
- Comfortable working with data and insights
- Encouragement to apply even if not all requirements met
Tasks
- Lead post-sale onboarding and setup
- Ensure smooth handover from New Business
- Drive business adoption across customer portfolio
- Deliver tangible value to customers
- Achieve high Gross Renewal Rate (GRR)
- Maintain customer health
- Proactively address risks
- Execute recovery actions
- Drive customer satisfaction and advocacy
- Achieve strong Net Promoter Score (NPS) results
- Handle customer issues related to onboarding, usage, and product value
- Identify case study and testimonial opportunities
- Collaborate with Marketing
- Share customer feedback with Product
- Maintain accurate health metrics in CRM
- Update success plans in CRM
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Fluent
- English – Business Fluent
Benefits
Competitive Pay
- Competitive compensation package
Bonuses & Incentives
- Bonus
More Vacation Days
- 8 additional days holiday after 6 months
Purpose-Driven Work
- 2 paid volunteering days
Learning & Development
- Learning and development opportunities
Additional Allowances
- 44€ monthly benefit-in-kind
Healthcare & Fitness
- 50€ monthly health benefit
Mental Health Support
- Full access to Headspace
- 24/7 Employee Assistance Plan
Other Benefits
- Disability adjustment support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Trustpilot and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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TRTrustpilot
Customer Success Manager - DACH(m/w/x)
Hamburg
Full-timeOn-siteExperienced
Nejo AI Summary
Onboarding and adoption for Trustpilot's review platform across DACH region. German fluency and SaaS experience required. 20 days holiday plus 8 additional days after 6 months.
Requirements
- German fluency and English proficiency
- Prior experience in customer success, account management, SaaS or tech roles
- Proven ability to drive product adoption, customer satisfaction (NPS), and retention
- Technical confidence for customer guidance
- Strong communication and trust-building skills
- Highly organized, manage large portfolio, attention to detail
- Solid understanding of digital marketing funnel and search marketing
- Genuine passion for customer success and business impact
- Collaborative team player, cross-functional work
- Proactive challenge identification and resolution
- Comfortable working with data and insights
- Encouragement to apply even if not all requirements met
Tasks
- Lead post-sale onboarding and setup
- Ensure smooth handover from New Business
- Drive business adoption across customer portfolio
- Deliver tangible value to customers
- Achieve high Gross Renewal Rate (GRR)
- Maintain customer health
- Proactively address risks
- Execute recovery actions
- Drive customer satisfaction and advocacy
- Achieve strong Net Promoter Score (NPS) results
- Handle customer issues related to onboarding, usage, and product value
- Identify case study and testimonial opportunities
- Collaborate with Marketing
- Share customer feedback with Product
- Maintain accurate health metrics in CRM
- Update success plans in CRM
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Fluent
- English – Business Fluent
Benefits
Competitive Pay
- Competitive compensation package
Bonuses & Incentives
- Bonus
More Vacation Days
- 8 additional days holiday after 6 months
Purpose-Driven Work
- 2 paid volunteering days
Learning & Development
- Learning and development opportunities
Additional Allowances
- 44€ monthly benefit-in-kind
Healthcare & Fitness
- 50€ monthly health benefit
Mental Health Support
- Full access to Headspace
- 24/7 Employee Assistance Plan
Other Benefits
- Disability adjustment support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Trustpilot and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Trustpilot
Industry
Media
Description
The company runs the world's largest independent consumer review platform, helping consumers and businesses build trust through reviews.
Not a perfect match?
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