Sprinklr Germany GMBH
Renewals Account Manager(m/w/x)
Full-timeOn-siteExperienced
Hamburg
New Job?Nejo!
Your personal AI career agent
Growing existing SaaS customer portfolio and driving renewals. Value-based selling and financial acumen required. 4% pension contribution, 50€ monthly health benefit.
Requirements
- Experience in account management, expansions, renewals, or similar customer-facing role in SaaS/subscription company
- Focus on customer goals and value generation
- Value-based thinker and seller
- Strong understanding of financial numbers, P&Ls, retention, NRR, upsell, cross-sell
- Solid commercial awareness linking product value to customer outcomes
- Skilled at managing large portfolio and accurate CRM data
- Excellent communication, stakeholder management, negotiation skills
- Comfortable analysing account performance data and forecasting renewals
- Able to work cross-functionally in fast-moving, target-driven environment
- Good understanding of digital advertising/search marketing industry
- Willingness to apply even if not ticking every box
Tasks
- Retain and grow existing customer portfolio
- Identify customer value drivers and set joint business goals
- Drive renewals and expand accounts
- Position Trustpilot as a long-term business partner
- Collaborate with Customer Success Managers for customer adoption
- Contribute to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR)
- Execute defined renewal processes
- Maintain Salesforce accuracy
- Support customers to achieve measurable value
- Own and expand your book of business
- Identify customer goals and challenges
- Derive individual Trustpilot value drivers
- Own end-to-end renewal process
- Deliver high Gross Renewal Rates (GRR)
- Achieve predictable retention
- Drive portfolio expansion through upsell and cross-sell
- Achieve strong Net Revenue Retention (NRR)
- Build and maintain detailed account plans
- Create stakeholder maps and accurate forecasts
- Lead commercial and strategic conversations
- Conduct business reviews and contract discussions
- Partner with Marketing on customer stories
- Collaborate with Product on feedback loops
- Ensure accurate data and forecasting discipline
- Maintain pipeline visibility
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
Tools & Technologies
- CRM systems
Benefits
Competitive Pay
- Competitive compensation package
Bonuses & Incentives
- Bonus
Retirement Plans
- Company pension scheme with 4% employer contribution
Additional Allowances
- Benefit-in-kind (44€/month)
Healthcare & Fitness
- Health benefit (50€/month)
More Vacation Days
- 8 additional holiday days after 6 months
Purpose-Driven Work
- 2 paid volunteering days
Learning & Development
- Learning and development opportunities
Mental Health Support
- Full access to Headspace
- 24/7 Employee Assistance Plan
Other Benefits
- Disability adjustment support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Trustpilot and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
Not a perfect match?
- Trustpilot
Customer Success Manager - DACH(m/w/x)
Full-timeOn-siteExperiencedHamburg - Lloyd's Register
Senior Account Manager(m/w/x)
Full-timeOn-siteSeniorHamburg - Trustpilot
Account Executive - Belgium market(m/w/x)
Full-timeOn-siteExperiencedHamburg - Trustpilot
Solution Engineer - Europe(m/w/x)
Full-timeOn-siteExperiencedHamburg
Growing existing SaaS customer portfolio and driving renewals. Value-based selling and financial acumen required. 4% pension contribution, 50€ monthly health benefit.
Requirements
- Experience in account management, expansions, renewals, or similar customer-facing role in SaaS/subscription company
- Focus on customer goals and value generation
- Value-based thinker and seller
- Strong understanding of financial numbers, P&Ls, retention, NRR, upsell, cross-sell
- Solid commercial awareness linking product value to customer outcomes
- Skilled at managing large portfolio and accurate CRM data
- Excellent communication, stakeholder management, negotiation skills
- Comfortable analysing account performance data and forecasting renewals
- Able to work cross-functionally in fast-moving, target-driven environment
- Good understanding of digital advertising/search marketing industry
- Willingness to apply even if not ticking every box
Tasks
- Retain and grow existing customer portfolio
- Identify customer value drivers and set joint business goals
- Drive renewals and expand accounts
- Position Trustpilot as a long-term business partner
- Collaborate with Customer Success Managers for customer adoption
- Contribute to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR)
- Execute defined renewal processes
- Maintain Salesforce accuracy
- Support customers to achieve measurable value
- Own and expand your book of business
- Identify customer goals and challenges
- Derive individual Trustpilot value drivers
- Own end-to-end renewal process
- Deliver high Gross Renewal Rates (GRR)
- Achieve predictable retention
- Drive portfolio expansion through upsell and cross-sell
- Achieve strong Net Revenue Retention (NRR)
- Build and maintain detailed account plans
- Create stakeholder maps and accurate forecasts
- Lead commercial and strategic conversations
- Conduct business reviews and contract discussions
- Partner with Marketing on customer stories
- Collaborate with Product on feedback loops
- Ensure accurate data and forecasting discipline
- Maintain pipeline visibility
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Business Fluent
Tools & Technologies
- CRM systems
Benefits
Competitive Pay
- Competitive compensation package
Bonuses & Incentives
- Bonus
Retirement Plans
- Company pension scheme with 4% employer contribution
Additional Allowances
- Benefit-in-kind (44€/month)
Healthcare & Fitness
- Health benefit (50€/month)
More Vacation Days
- 8 additional holiday days after 6 months
Purpose-Driven Work
- 2 paid volunteering days
Learning & Development
- Learning and development opportunities
Mental Health Support
- Full access to Headspace
- 24/7 Employee Assistance Plan
Other Benefits
- Disability adjustment support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Trustpilot and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Trustpilot
Industry
Media
Description
The company runs the world's largest independent consumer review platform, helping consumers and businesses build trust through reviews.
Not a perfect match?
- Sprinklr Germany GMBH
Renewals Account Manager(m/w/x)
Full-timeOn-siteExperiencedHamburg - Trustpilot
Customer Success Manager - DACH(m/w/x)
Full-timeOn-siteExperiencedHamburg - Lloyd's Register
Senior Account Manager(m/w/x)
Full-timeOn-siteSeniorHamburg - Trustpilot
Account Executive - Belgium market(m/w/x)
Full-timeOn-siteExperiencedHamburg - Trustpilot
Solution Engineer - Europe(m/w/x)
Full-timeOn-siteExperiencedHamburg