Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin, Köln
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TETELUS Health Engage
Customer Success Manager (Custom Solutions)(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Driving partner success for custom whitelabel digital well-being solutions, ensuring KPI achievement. 2+ years B2B SaaS experience and professional German (C1+) required. Additional health insurance, 30 days remote work, 33 days vacation.
Requirements
- 2+ years experience in Customer Success, Account Management, or similar B2B SaaS role
- Motivation to help partners succeed
- Native or near-native English and professional German (C1+)
- Ability to translate technical topics into business value
- Analytical, resilient, and focused approach
- Confidence in communicating with senior decision-makers
- Familiarity with CRM tools and customer success metrics (plus)
Tasks
- Manage a portfolio of whitelabel partner accounts
- Build relationships with internal and external stakeholders
- Ensure partner KPIs and success metrics are met
- Proactively manage account risks, renewals, and retention
- Identify and close upsell and expansion opportunities
- Lead strategic account planning and quarterly business reviews
- Define technical solutions and support partner onboarding
- Coordinate across product, engineering, sales, and support teams
- Track product adoption and value realization through data
- Master each partner's business model and integration setup
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Business Fluent
Tools & Technologies
- HubSpot
- Salesforce
- CRM tools
Benefits
Flexible Working
- Hybrid work
- 30 days remote work
Healthcare & Fitness
- Additional health insurance coverage
- UrbanSportsClub membership subsidy
More Vacation Days
- Up to 33 days vacation
- Extra vacation December 24th/31st
Additional Allowances
- 70 EUR monthly cashback
- Self-development days allowance
Learning & Development
- 500 EUR yearly learning budget
Team Events
- Team and company events
Bonuses & Incentives
- Referral bonus
Corporate Discounts
- Corporate benefits
Mental Health Support
- Employee Assistance Programme
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of TELUS Health Engage and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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TETELUS Health Engage
Customer Success Manager (Custom Solutions)(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Driving partner success for custom whitelabel digital well-being solutions, ensuring KPI achievement. 2+ years B2B SaaS experience and professional German (C1+) required. Additional health insurance, 30 days remote work, 33 days vacation.
Requirements
- 2+ years experience in Customer Success, Account Management, or similar B2B SaaS role
- Motivation to help partners succeed
- Native or near-native English and professional German (C1+)
- Ability to translate technical topics into business value
- Analytical, resilient, and focused approach
- Confidence in communicating with senior decision-makers
- Familiarity with CRM tools and customer success metrics (plus)
Tasks
- Manage a portfolio of whitelabel partner accounts
- Build relationships with internal and external stakeholders
- Ensure partner KPIs and success metrics are met
- Proactively manage account risks, renewals, and retention
- Identify and close upsell and expansion opportunities
- Lead strategic account planning and quarterly business reviews
- Define technical solutions and support partner onboarding
- Coordinate across product, engineering, sales, and support teams
- Track product adoption and value realization through data
- Master each partner's business model and integration setup
Work Experience
- 2 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Business Fluent
Tools & Technologies
- HubSpot
- Salesforce
- CRM tools
Benefits
Flexible Working
- Hybrid work
- 30 days remote work
Healthcare & Fitness
- Additional health insurance coverage
- UrbanSportsClub membership subsidy
More Vacation Days
- Up to 33 days vacation
- Extra vacation December 24th/31st
Additional Allowances
- 70 EUR monthly cashback
- Self-development days allowance
Learning & Development
- 500 EUR yearly learning budget
Team Events
- Team and company events
Bonuses & Incentives
- Referral bonus
Corporate Discounts
- Corporate benefits
Mental Health Support
- Employee Assistance Programme
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of TELUS Health Engage and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
TELUS Health Engage
Industry
Healthcare
Description
TELUS Health Engage is a global health and well-being provider focused on improving health outcomes for consumers, patients, healthcare professionals, employers, and employees through its digital well-being platform and clinical expertise.
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