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TELUS Health Engage
7d ago

Customer Success Manager (Custom Solutions)(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Description

You will drive the success of whitelabel partners by balancing strategic relationship management with technical solutioning to ensure long-term growth and measurable product adoption.

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Requirements

  • •2+ years experience in Customer Success, Account Management, or similar B2B SaaS role
  • •Motivation to help partners succeed
  • •Native or near-native English and professional German (C1+)
  • •Ability to translate technical topics into business value
  • •Analytical, resilient, and focused approach
  • •Confidence in communicating with senior decision-makers
  • •Familiarity with CRM tools and customer success metrics (plus)

Work Experience

2 - 5 years

Tasks

  • •Manage a portfolio of whitelabel partner accounts
  • •Build relationships with internal and external stakeholders
  • •Ensure partner KPIs and success metrics are met
  • •Proactively manage account risks, renewals, and retention
  • •Identify and close upsell and expansion opportunities
  • •Lead strategic account planning and quarterly business reviews
  • •Define technical solutions and support partner onboarding
  • •Coordinate across product, engineering, sales, and support teams
  • •Track product adoption and value realization through data
  • •Master each partner's business model and integration setup

Tools & Technologies

HubSpotSalesforceCRM tools

Languages

English – Native

German – Business Fluent

Benefits

Flexible Working

  • •Hybrid work
  • •30 days remote work

Healthcare & Fitness

  • •Additional health insurance coverage
  • •UrbanSportsClub membership subsidy

More Vacation Days

  • •Up to 33 days vacation
  • •Extra vacation December 24th/31st

Additional Allowances

  • •70 EUR monthly cashback
  • •Self-development days allowance

Learning & Development

  • •500 EUR yearly learning budget

Team Events

  • •Team and company events

Bonuses & Incentives

  • •Referral bonus

Corporate Discounts

  • •Corporate benefits

Mental Health Support

  • •Employee Assistance Programme
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of TELUS Health Engage and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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