Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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GEGeotab
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Data Science
Nejo AI Summary
Managing customer lifecycle for web-based analytics in fleet management at IoT and connected transportation provider. Commercial contract negotiations experience essential. Virtual work support provided.
Requirements
- Proactive, customer-centric communication skills
- Proactive "can-do" mindset
- Ability to conduct strategic conversations
- Strong analytical skills
- Experience with commercial contract negotiations
- Methodical approach to account management
- Business degree or relevant experience
- Track record of customer retention
- Understanding of IoT or telematics
- Experience in B2B SaaS
- Fluent English and German communication
- Comfort with commercial renewal motions
- Understanding of contracts and pricing
- Ability to interpret customer data
- Experience with CRM and CS tools
- Conscientious approach to documentation
- Excellent time management and prioritization
- Strong collaboration and teamwork skills
- Growth mindset and willingness learn
- Passion for building customer relationships
Tasks
- Manage the end-to-end customer lifecycle
- Define and document customer business goals
- Build actionable customer success plans
- Lead onboarding and product training
- Drive rapid platform adoption and proficiency
- Cultivate trust-based relationships with stakeholders
- Conduct proactive success reviews and health checks
- Monitor churn indicators and mitigate risks
- Identify and qualify growth opportunities
- Manage the renewals pipeline and strategy
- Resolve product and contractual escalations
- Track and report on retention metrics
- Provide customer feedback to internal teams
- Support local teams with strategic communications
- Collaborate with global cross-functional teams
- Maintain accurate account records in CRM
- Analyze data to prioritize customer outreach
- Improve customer success playbooks and processes
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- SaaS
- IoT
- Telematics
- CRM
- SAP
- Salesforce
- Gainsight
Benefits
Flexible Working
- Flexible hybrid working model
- Flexible working arrangements
Modern Equipment
- Virtual work support
Family Support
- Work-life balance encouragement
Team Events
- Online social events
Additional Allowances
- Home office reimbursement program
- Co-pay tuition reimbursement
Modern Office
- State of the art office
Other Benefits
- Electric vehicle purchase incentive
- Disability accommodation support
Public Transport Subsidies
- Public transportation reimbursement
Retirement Plans
- Employer pension contributions
Healthcare & Fitness
- Subsidized fitness membership
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Geotab and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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GEGeotab
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Data Science
Nejo AI Summary
Managing customer lifecycle for web-based analytics in fleet management at IoT and connected transportation provider. Commercial contract negotiations experience essential. Virtual work support provided.
Requirements
- Proactive, customer-centric communication skills
- Proactive "can-do" mindset
- Ability to conduct strategic conversations
- Strong analytical skills
- Experience with commercial contract negotiations
- Methodical approach to account management
- Business degree or relevant experience
- Track record of customer retention
- Understanding of IoT or telematics
- Experience in B2B SaaS
- Fluent English and German communication
- Comfort with commercial renewal motions
- Understanding of contracts and pricing
- Ability to interpret customer data
- Experience with CRM and CS tools
- Conscientious approach to documentation
- Excellent time management and prioritization
- Strong collaboration and teamwork skills
- Growth mindset and willingness learn
- Passion for building customer relationships
Tasks
- Manage the end-to-end customer lifecycle
- Define and document customer business goals
- Build actionable customer success plans
- Lead onboarding and product training
- Drive rapid platform adoption and proficiency
- Cultivate trust-based relationships with stakeholders
- Conduct proactive success reviews and health checks
- Monitor churn indicators and mitigate risks
- Identify and qualify growth opportunities
- Manage the renewals pipeline and strategy
- Resolve product and contractual escalations
- Track and report on retention metrics
- Provide customer feedback to internal teams
- Support local teams with strategic communications
- Collaborate with global cross-functional teams
- Maintain accurate account records in CRM
- Analyze data to prioritize customer outreach
- Improve customer success playbooks and processes
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- SaaS
- IoT
- Telematics
- CRM
- SAP
- Salesforce
- Gainsight
Benefits
Flexible Working
- Flexible hybrid working model
- Flexible working arrangements
Modern Equipment
- Virtual work support
Family Support
- Work-life balance encouragement
Team Events
- Online social events
Additional Allowances
- Home office reimbursement program
- Co-pay tuition reimbursement
Modern Office
- State of the art office
Other Benefits
- Electric vehicle purchase incentive
- Disability accommodation support
Public Transport Subsidies
- Public transportation reimbursement
Retirement Plans
- Employer pension contributions
Healthcare & Fitness
- Subsidized fitness membership
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Geotab and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Geotab
Industry
IT
Description
Geotab is a global leader in IoT and connected transportation, advancing security and providing web-based analytics for fleet management.
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