Doinstruct
Customer Success Manager(m/w/x)
Full-timeRemoteExperienced
Berlin
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LELeapsome
Customer Success Manager /Account Manager - German Speaking, SMB(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
In this role, you will focus on enhancing customer relationships and driving platform adoption for SMB clients. Your day-to-day responsibilities will involve managing renewals, identifying growth opportunities, and collaborating with teams to improve the customer experience.
Requirements
- University degree or equivalent work experience
- 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role
- Experience in B2B SaaS company
- Fluency in English and German, written and spoken
- Proven track record of managing customer renewals and driving net revenue retention
- Sociability and curiosity to understand counterparts
- Ability to communicate complex processes simply
- Commitment to providing outstanding customer experiences
- Process-driven with continuous improvement mindset
- Good understanding of technology and data-driven decision making
- Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero)
- Passion for the future of work and continuous learning
- Previous experience in HR tech or People Operations software
- Experience in high-growth SaaS startup environment
Tasks
- Manage customer relationships to reduce churn
- Identify expansion opportunities and execute cross-selling strategies
- Own customer renewals and drive net revenue retention
- Create an exceptional SaaS customer experience
- Advise on HR best practices and promote platform adoption
- Support customers in rolling out additional platform features
- Monitor and improve customer success KPIs
- Make customer success processes scalable as the company grows
- Use customer success platforms and CRM tools to track engagement
- Identify at-risk accounts proactively
- Gather customer feedback and user stories for product improvement
- Collaborate with product and engineering teams to enhance the product
- Build lasting relationships with customers to help them succeed
Work Experience
3 years
Education
Bachelor's degree
Languages
English – Business FluentGerman – Business Fluent
Tools & Technologies
SalesforceHubSpotGainsightChurnZero
Benefits
Competitive Pay
- •Competitive pay and pre-IPO equity package
Informal Culture
- •Diverse and international team
- •Feedback exchange and recognition
Flexible Working
- •Hybrid work model
- •Flexible work hours
Additional Allowances
- •Yearly development budget of €2,000
- •One-time work-from-home stipend of €1,000
More Vacation Days
- •30 vacation days plus public holidays
Workation & Sabbatical
- •Month-long paid sabbatical after 5 years
Healthcare & Fitness
- •Free Urban Sports Club membership
Mental Health Support
- •1:1 therapy sessions
- •Company workshops on mindfulness
Corporate Discounts
- •Exclusive discounts from partners
Team Events
- •Monthly team activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Leapsome and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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LELeapsome
Customer Success Manager /Account Manager - German Speaking, SMB(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
In this role, you will focus on enhancing customer relationships and driving platform adoption for SMB clients. Your day-to-day responsibilities will involve managing renewals, identifying growth opportunities, and collaborating with teams to improve the customer experience.
Requirements
- University degree or equivalent work experience
- 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role
- Experience in B2B SaaS company
- Fluency in English and German, written and spoken
- Proven track record of managing customer renewals and driving net revenue retention
- Sociability and curiosity to understand counterparts
- Ability to communicate complex processes simply
- Commitment to providing outstanding customer experiences
- Process-driven with continuous improvement mindset
- Good understanding of technology and data-driven decision making
- Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero)
- Passion for the future of work and continuous learning
- Previous experience in HR tech or People Operations software
- Experience in high-growth SaaS startup environment
Tasks
- Manage customer relationships to reduce churn
- Identify expansion opportunities and execute cross-selling strategies
- Own customer renewals and drive net revenue retention
- Create an exceptional SaaS customer experience
- Advise on HR best practices and promote platform adoption
- Support customers in rolling out additional platform features
- Monitor and improve customer success KPIs
- Make customer success processes scalable as the company grows
- Use customer success platforms and CRM tools to track engagement
- Identify at-risk accounts proactively
- Gather customer feedback and user stories for product improvement
- Collaborate with product and engineering teams to enhance the product
- Build lasting relationships with customers to help them succeed
Work Experience
3 years
Education
Bachelor's degree
Languages
English – Business FluentGerman – Business Fluent
Tools & Technologies
SalesforceHubSpotGainsightChurnZero
Benefits
Competitive Pay
- •Competitive pay and pre-IPO equity package
Informal Culture
- •Diverse and international team
- •Feedback exchange and recognition
Flexible Working
- •Hybrid work model
- •Flexible work hours
Additional Allowances
- •Yearly development budget of €2,000
- •One-time work-from-home stipend of €1,000
More Vacation Days
- •30 vacation days plus public holidays
Workation & Sabbatical
- •Month-long paid sabbatical after 5 years
Healthcare & Fitness
- •Free Urban Sports Club membership
Mental Health Support
- •1:1 therapy sessions
- •Company workshops on mindfulness
Corporate Discounts
- •Exclusive discounts from partners
Team Events
- •Monthly team activities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Leapsome and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Leapsome
Industry
IT
Description
Leapsome is an AI-powered people platform revolutionizing HR for modern teams by automating and simplifying HR processes.
Not a perfect match?
- Doinstruct
Customer Success Manager(m/w/x)
Full-timeRemoteExperiencedBerlin - Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Köln - Frisbii
Account Manager(m/w/x)
Full-timeWith HomeofficeExperiencedKempten (Allgäu), Berlin, Hamburg, Frankfurt am Main - KNIME
Customer Success Manager - German-speaking(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Konstanz - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin