Peter Park
Team Lead Customer Success(m/w/x)
Full-timeOn-siteSenior
München
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MOMoss
Customer Success Management Team Lead(m/w/x)
München
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Leading a team at a SaaS scale-up for an AI-driven B2B solution powering SMB spend. B2B SaaS/FinTech Customer Success or Account Management leadership experience, German/English fluency essential. Equity, 20 days work from abroad, 600EUR/GBP L&D budget.
Requirements
- Experience leading Customer Success or Account Management team
- Experience with SMB customers in B2B SaaS or FinTech
- Fluency in German and English
- Inspiring leadership and team cultivation skills
- Strategic thinking and operational excellence
- Passion for customers, product, and mission
Tasks
- Hire and onboard new team members
- Lead and inspire a team of CSMs
- Provide tailored coaching and consistent support
- Manage team and individual performance
- Monitor priorities and actionable data insights
- Track key performance metrics and trends
- Identify bottlenecks and drive continuous improvement
- Manage a small portfolio of customers
- Deepen relationships and drive account growth
- Turn customers into loyal brand advocates
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- B2B SaaS
- FinTech
Benefits
Competitive Pay
- Top-of-market compensation package
- Equity
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- 600EUR/GBP Learning & Development Budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMoss
Customer Success Management Team Lead(m/w/x)
München
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Leading a team at a SaaS scale-up for an AI-driven B2B solution powering SMB spend. B2B SaaS/FinTech Customer Success or Account Management leadership experience, German/English fluency essential. Equity, 20 days work from abroad, 600EUR/GBP L&D budget.
Requirements
- Experience leading Customer Success or Account Management team
- Experience with SMB customers in B2B SaaS or FinTech
- Fluency in German and English
- Inspiring leadership and team cultivation skills
- Strategic thinking and operational excellence
- Passion for customers, product, and mission
Tasks
- Hire and onboard new team members
- Lead and inspire a team of CSMs
- Provide tailored coaching and consistent support
- Manage team and individual performance
- Monitor priorities and actionable data insights
- Track key performance metrics and trends
- Identify bottlenecks and drive continuous improvement
- Manage a small portfolio of customers
- Deepen relationships and drive account growth
- Turn customers into loyal brand advocates
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- B2B SaaS
- FinTech
Benefits
Competitive Pay
- Top-of-market compensation package
- Equity
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- 600EUR/GBP Learning & Development Budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Moss
Industry
FinancialServices
Description
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
Not a perfect match?
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