Salesforce
Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - German Speaking(m/w/x)
Full-timeWith HomeofficeSenior
Düsseldorf
New Job?Nejo!
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SEServiceNow
Customer Success Executive, Public Sector(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Guiding public sector clients through AI-enhanced platform adoption and strategic advisory. Executive-level SaaS transformation expertise required. Focus on AI-powered automation and workflow optimization.
Requirements
- Enterprise-level SaaS transformation and strategic advisory
- Expertise in technology-enabled business transformations
- Ability to advise at executive level
- Leveraging AI for work processes, decision-making, problem-solving
- AI-powered automation, workflow optimization, data-driven insights
- Leading large-scale digital transformations in SaaS/enterprise software
- Complex implementations for public sector organizations
- Driving digital transformation and technology adoption in public sector
- English and German speaker (C level)
- Ability to engage, influence, and build relationships with senior executives
- Ability to engage, influence, and build relationships with enterprise decision-makers
- 15 years in management consulting, solution consulting, or executive leadership
- Experience at top-tier consulting firm or technology-driven public sector role
- Exceed business objectives
- Drive digital strategy
- Leading high-impact customer success and consulting teams
- Managing complex, multi-stakeholder accounts
- Alignment between public sector priorities and enterprise technology solutions
- Identify, analyze, and solve complex business challenges
- Aligning technology solutions with customer objectives
- Aligning technology solutions with budget constraints
- Aligning technology solutions with policy mandates
- Working across public-private partnerships
- Driving alignment in large, matrixed environments
- Navigating dynamic public sector digital transformation landscape
- Adjusting strategies to meet evolving regulations
- Design and implement scalable, repeatable processes for public sector initiatives
- On-time, on-budget execution of technology initiatives
- Deep understanding of public sector challenges
- Deep understanding of public sector service delivery
- Deep understanding of public sector mission-driven objectives
- Delivering value-driven, impactful solutions for digital transformation
Tasks
- Lead post-sales transformation for public sector customers
- Align ServiceNow solutions with government objectives
- Foster relationships with C-level executives and agency leaders
- Develop and execute pre- and post-sales strategies
- Leverage internal teams and strategic partners for platform adoption
- Identify and mitigate risks related to budget cycles, procurement, and compliance
- Guide Customer Success team to meet operational KPIs
- Ensure platform adoption, technical health, and contract renewals
- Enhance agency satisfaction and expansion opportunities
- Build relationships with ServiceNow leadership and public sector stakeholders
- Drive continuous feedback loops for customer engagement improvements
- Introduce innovative digital solutions for government agencies
- Improve citizen services, optimize operations, and enhance compliance
- Establish and review clear, measurable success metrics
- Adapt transformation plans to meet milestones and demonstrate value
Work Experience
- 15 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Native
Tools & Technologies
- AI
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SEServiceNow
Customer Success Executive, Public Sector(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Guiding public sector clients through AI-enhanced platform adoption and strategic advisory. Executive-level SaaS transformation expertise required. Focus on AI-powered automation and workflow optimization.
Requirements
- Enterprise-level SaaS transformation and strategic advisory
- Expertise in technology-enabled business transformations
- Ability to advise at executive level
- Leveraging AI for work processes, decision-making, problem-solving
- AI-powered automation, workflow optimization, data-driven insights
- Leading large-scale digital transformations in SaaS/enterprise software
- Complex implementations for public sector organizations
- Driving digital transformation and technology adoption in public sector
- English and German speaker (C level)
- Ability to engage, influence, and build relationships with senior executives
- Ability to engage, influence, and build relationships with enterprise decision-makers
- 15 years in management consulting, solution consulting, or executive leadership
- Experience at top-tier consulting firm or technology-driven public sector role
- Exceed business objectives
- Drive digital strategy
- Leading high-impact customer success and consulting teams
- Managing complex, multi-stakeholder accounts
- Alignment between public sector priorities and enterprise technology solutions
- Identify, analyze, and solve complex business challenges
- Aligning technology solutions with customer objectives
- Aligning technology solutions with budget constraints
- Aligning technology solutions with policy mandates
- Working across public-private partnerships
- Driving alignment in large, matrixed environments
- Navigating dynamic public sector digital transformation landscape
- Adjusting strategies to meet evolving regulations
- Design and implement scalable, repeatable processes for public sector initiatives
- On-time, on-budget execution of technology initiatives
- Deep understanding of public sector challenges
- Deep understanding of public sector service delivery
- Deep understanding of public sector mission-driven objectives
- Delivering value-driven, impactful solutions for digital transformation
Tasks
- Lead post-sales transformation for public sector customers
- Align ServiceNow solutions with government objectives
- Foster relationships with C-level executives and agency leaders
- Develop and execute pre- and post-sales strategies
- Leverage internal teams and strategic partners for platform adoption
- Identify and mitigate risks related to budget cycles, procurement, and compliance
- Guide Customer Success team to meet operational KPIs
- Ensure platform adoption, technical health, and contract renewals
- Enhance agency satisfaction and expansion opportunities
- Build relationships with ServiceNow leadership and public sector stakeholders
- Drive continuous feedback loops for customer engagement improvements
- Introduce innovative digital solutions for government agencies
- Improve citizen services, optimize operations, and enhance compliance
- Establish and review clear, measurable success metrics
- Adapt transformation plans to meet milestones and demonstrate value
Work Experience
- 15 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Native
Tools & Technologies
- AI
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
ServiceNow
Industry
IT
Description
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
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