Conga
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Frankfurt am Main, Dortmund, Düsseldorf, München
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SASalesforce
Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - German Speaking(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
AI/ML
Data Science
Nejo AI Summary
Aligning Salesforce capabilities with business outcomes for pharma/med tech clients. Prior Life Sciences experience and SaaS platform expertise required. Hybrid work, 4-day work week.
Requirements
- Prior experience in Life Sciences
- Relevant industry expertise in Technical Customer Success
- Relevant industry expertise in SaaS platform use
- Relevant industry expertise in project leadership
- Relevant industry expertise in Consulting
- Relevant industry expertise in Solutions Development
- Relevant industry expertise in Technical Architecture
- Relevant industry expertise in Solutions Architecture
- Experience with Salesforce Health Cloud
- Experience with Salesforce Life Sciences Cloud
- Experience with competing Health Industry technology
- Experience with competing Life Sciences Industry technology
- Exceptional communication skills
- Exceptional presentation skills
- Ability to communicate and influence effectively at all levels
- Skills for analyzing technical concepts
- Ability to translate technical concepts into business terms
- Ability to map business requirements into technical features
- Ability to explain complex technical concepts in business-friendly terms
- Ability to explain customer needs to internal partners
- Knowledge of software development process
- Knowledge of design methodologies
- Experience leading cross-functional teams
- Ability to facilitate resolution of customer needs
- Ability to facilitate disposition of customer needs
- Experience leading efforts to facilitate customer projects
- +2 years in the Salesforce Ecosystem
- Salesforce product certifications (Administrator)
- Salesforce product certifications (Service Cloud Consultant)
- Salesforce product certifications (Sales Cloud Consultant)
- Salesforce product certifications (Data Cloud Consultant)
- Knowledge of Salesforce products and features
- Knowledge of Salesforce capabilities
- Knowledge of Salesforce best use
- Knowledge of how to deploy Salesforce
- Degree or equivalent experience
Tasks
- Support customers with business priorities
- Align Salesforce capabilities to business outcomes
- Support product launches and deployments
- Manage platform performance and issue resolution
- Drive industry-specific adoption of Core Clouds, Agentforce, Data Cloud, and Life Sciences Cloud
- Partner with assigned accounts
- Focus on customer business goals
- Improve customer technical and operational health
- Maximize value from Salesforce investment
- Maintain awareness of customer events, needs, risks, and value drivers
- Build customer success track record
- Communicate effectively with partners
- Translate business needs to solutions
- Forge relationships with customers and account teams
- Develop deep technical understanding of Salesforce implementation
- Share standard methodologies and proactive services
- Optimize the platform for customer success
- Provide special care during peak events
- Act as a point of contact for major incidents
- Own customer expectations during incident resolution
- Serve as technical main interface for customers
- Collaborate with internal and external partners
- Orchestrate Signature deliverables, experience, renewal, and expansion
- Cultivate stakeholder relationships with customer leadership
- Help customers achieve business goals on Salesforce
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise customers on new feature adoption
- Identify challenges and risks to customer implementations
- Communicate the value of Signature Success
- Ensure collaborators understand Signature Success value
- Act as an advocate for customers during case resolution
- Conduct quarterly reviews
- Identify trends and provide release recommendations
- Forge relationships with Sales, Engineering, and Product Management
- Coordinate customer relationships for success and revenue
- Provide after-hour or weekend coverage as needed
- Anticipate and adapt to role changes
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Salesforce Health Cloud
- Salesforce Life Sciences Cloud
- Salesforce Ecosystem
- Salesforce products
- Salesforce features
- Salesforce capabilities
- Salesforce Administrator
- Salesforce Service Cloud Consultant
- Salesforce Sales Cloud Consultant
- Salesforce Data Cloud Consultant
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Salesforce and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SASalesforce
Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - German Speaking(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
AI/ML
Data Science
Nejo AI Summary
Aligning Salesforce capabilities with business outcomes for pharma/med tech clients. Prior Life Sciences experience and SaaS platform expertise required. Hybrid work, 4-day work week.
Requirements
- Prior experience in Life Sciences
- Relevant industry expertise in Technical Customer Success
- Relevant industry expertise in SaaS platform use
- Relevant industry expertise in project leadership
- Relevant industry expertise in Consulting
- Relevant industry expertise in Solutions Development
- Relevant industry expertise in Technical Architecture
- Relevant industry expertise in Solutions Architecture
- Experience with Salesforce Health Cloud
- Experience with Salesforce Life Sciences Cloud
- Experience with competing Health Industry technology
- Experience with competing Life Sciences Industry technology
- Exceptional communication skills
- Exceptional presentation skills
- Ability to communicate and influence effectively at all levels
- Skills for analyzing technical concepts
- Ability to translate technical concepts into business terms
- Ability to map business requirements into technical features
- Ability to explain complex technical concepts in business-friendly terms
- Ability to explain customer needs to internal partners
- Knowledge of software development process
- Knowledge of design methodologies
- Experience leading cross-functional teams
- Ability to facilitate resolution of customer needs
- Ability to facilitate disposition of customer needs
- Experience leading efforts to facilitate customer projects
- +2 years in the Salesforce Ecosystem
- Salesforce product certifications (Administrator)
- Salesforce product certifications (Service Cloud Consultant)
- Salesforce product certifications (Sales Cloud Consultant)
- Salesforce product certifications (Data Cloud Consultant)
- Knowledge of Salesforce products and features
- Knowledge of Salesforce capabilities
- Knowledge of Salesforce best use
- Knowledge of how to deploy Salesforce
- Degree or equivalent experience
Tasks
- Support customers with business priorities
- Align Salesforce capabilities to business outcomes
- Support product launches and deployments
- Manage platform performance and issue resolution
- Drive industry-specific adoption of Core Clouds, Agentforce, Data Cloud, and Life Sciences Cloud
- Partner with assigned accounts
- Focus on customer business goals
- Improve customer technical and operational health
- Maximize value from Salesforce investment
- Maintain awareness of customer events, needs, risks, and value drivers
- Build customer success track record
- Communicate effectively with partners
- Translate business needs to solutions
- Forge relationships with customers and account teams
- Develop deep technical understanding of Salesforce implementation
- Share standard methodologies and proactive services
- Optimize the platform for customer success
- Provide special care during peak events
- Act as a point of contact for major incidents
- Own customer expectations during incident resolution
- Serve as technical main interface for customers
- Collaborate with internal and external partners
- Orchestrate Signature deliverables, experience, renewal, and expansion
- Cultivate stakeholder relationships with customer leadership
- Help customers achieve business goals on Salesforce
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise customers on new feature adoption
- Identify challenges and risks to customer implementations
- Communicate the value of Signature Success
- Ensure collaborators understand Signature Success value
- Act as an advocate for customers during case resolution
- Conduct quarterly reviews
- Identify trends and provide release recommendations
- Forge relationships with Sales, Engineering, and Product Management
- Coordinate customer relationships for success and revenue
- Provide after-hour or weekend coverage as needed
- Anticipate and adapt to role changes
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Salesforce Health Cloud
- Salesforce Life Sciences Cloud
- Salesforce Ecosystem
- Salesforce products
- Salesforce features
- Salesforce capabilities
- Salesforce Administrator
- Salesforce Service Cloud Consultant
- Salesforce Sales Cloud Consultant
- Salesforce Data Cloud Consultant
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Salesforce and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Salesforce
Industry
IT
Description
Salesforce is the #1 AI CRM, driving business innovation and customer success through AI.
Not a perfect match?
- Conga
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedFrankfurt am Main, Dortmund, Düsseldorf, München - Deloitte GmbH Wirtschaftsprüfungsgesellschaft
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