Iron Mountain
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
Frankfurt am Main
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COConga
Customer Success Manager(m/w/x)
Frankfurt am Main, Dortmund, Düsseldorf, München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Driving adoption and value realization for global, complex customers using Conga's commercial operations platform. Proven track record managing and growing enterprise accounts required. Confidential information processing, equal employment opportunities.
Requirements
- Proven track record managing customer relationships
- Experience growing customer relationships in large enterprise/strategic accounts
- Ability to drive customer satisfaction, retention, expansion
- Effective relationship management and product knowledge
- Strong project management experience
- Strong consultant experience
- Change agent
- Strong technical background and acumen
- In-depth knowledge of revenue management software
- In-depth knowledge of contract management software
- Experience with commercial functions and processes
- Analytical skills
- Proficient in analyzing complex data sets
- Ability to identify patterns and derive insights
- Communication and interpersonal skills
- Excellent verbal and written communication skills
- Ability to articulate complex concepts to stakeholders
- Leadership and teamwork
- Problem-solving and proactive mindset
- Business acumen
- Customer advocacy
- Continuous learning and adaptability
- Prior experience in CLM, CPQ, or Conga Product suite desirable
- Experience in Healthcare, Financial Services, Technology, or related field
- Revenue lifecycle-specific training
- Hands-on SaaS product experience
- Experience leveraging products for business value
- Intention to continuously learn product suite
- Product certifications preferred
- Proactive planning for product adoption best practices preferred
Tasks
- Manage a book of global, complex customers
- Perform detailed adoption analysis
- Engage customers in joint planning
- Increase adoption of Conga solutions
- Lead value realization activities
- Align customer stakeholders
- Conduct roadmap reviews
- Ensure technical issues are resolved quickly
- Drive customer advocacy
- Facilitate, coach, and consult customers
- Identify expansion opportunities
- Mitigate customer risks
- Improve customer health and sentiment
- Ensure successful and growing renewals
- Track customer goals
- Navigate customer challenges
- Strategize about customer future state
- Present needs to various contacts
- Solve problems and create plans
- Drive customer change
- Navigate evolving customer needs
- Be inquisitive and challenge customers
- Demo and provide best practices
- Leverage data-driven approaches
- Develop customer success strategies
- Identify improvement opportunities
- Measure success metrics
- Build rapport and trust
- Manage diverse customer relationships
- Collaborate with cross-functional teams
- Mentor junior customer success managers
- Work with sales, marketing, product, and support teams
- Identify and address customer challenges
- Provide innovative solutions
- Anticipate customer needs
- Thrive in a fast-paced environment
- Adapt to changing circumstances
- Align customer success with business objectives
- Advocate for customer interests
- Influence internal stakeholders
- Ensure customer satisfaction and loyalty
- Maintain long-term partnerships
- Stay updated with product enhancements
- Follow industry trends and best practices
- Learn new skills as needed
Work Experience
- 3 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Native
Tools & Technologies
- CLM
- CPQ
- Conga Product suite
- SaaS
Benefits
Other Benefits
- Equal employment opportunities
- Confidential information processing
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Conga and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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COConga
Customer Success Manager(m/w/x)
Frankfurt am Main, Dortmund, Düsseldorf, München
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Driving adoption and value realization for global, complex customers using Conga's commercial operations platform. Proven track record managing and growing enterprise accounts required. Confidential information processing, equal employment opportunities.
Requirements
- Proven track record managing customer relationships
- Experience growing customer relationships in large enterprise/strategic accounts
- Ability to drive customer satisfaction, retention, expansion
- Effective relationship management and product knowledge
- Strong project management experience
- Strong consultant experience
- Change agent
- Strong technical background and acumen
- In-depth knowledge of revenue management software
- In-depth knowledge of contract management software
- Experience with commercial functions and processes
- Analytical skills
- Proficient in analyzing complex data sets
- Ability to identify patterns and derive insights
- Communication and interpersonal skills
- Excellent verbal and written communication skills
- Ability to articulate complex concepts to stakeholders
- Leadership and teamwork
- Problem-solving and proactive mindset
- Business acumen
- Customer advocacy
- Continuous learning and adaptability
- Prior experience in CLM, CPQ, or Conga Product suite desirable
- Experience in Healthcare, Financial Services, Technology, or related field
- Revenue lifecycle-specific training
- Hands-on SaaS product experience
- Experience leveraging products for business value
- Intention to continuously learn product suite
- Product certifications preferred
- Proactive planning for product adoption best practices preferred
Tasks
- Manage a book of global, complex customers
- Perform detailed adoption analysis
- Engage customers in joint planning
- Increase adoption of Conga solutions
- Lead value realization activities
- Align customer stakeholders
- Conduct roadmap reviews
- Ensure technical issues are resolved quickly
- Drive customer advocacy
- Facilitate, coach, and consult customers
- Identify expansion opportunities
- Mitigate customer risks
- Improve customer health and sentiment
- Ensure successful and growing renewals
- Track customer goals
- Navigate customer challenges
- Strategize about customer future state
- Present needs to various contacts
- Solve problems and create plans
- Drive customer change
- Navigate evolving customer needs
- Be inquisitive and challenge customers
- Demo and provide best practices
- Leverage data-driven approaches
- Develop customer success strategies
- Identify improvement opportunities
- Measure success metrics
- Build rapport and trust
- Manage diverse customer relationships
- Collaborate with cross-functional teams
- Mentor junior customer success managers
- Work with sales, marketing, product, and support teams
- Identify and address customer challenges
- Provide innovative solutions
- Anticipate customer needs
- Thrive in a fast-paced environment
- Adapt to changing circumstances
- Align customer success with business objectives
- Advocate for customer interests
- Influence internal stakeholders
- Ensure customer satisfaction and loyalty
- Maintain long-term partnerships
- Stay updated with product enhancements
- Follow industry trends and best practices
- Learn new skills as needed
Work Experience
- 3 - 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Native
Tools & Technologies
- CLM
- CPQ
- Conga Product suite
- SaaS
Benefits
Other Benefits
- Equal employment opportunities
- Confidential information processing
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Conga and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Conga
Industry
IT
Description
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward.
Not a perfect match?
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