Customer Service - Supervisor(m/w/x)

Requirements

• Preferred Bachelor or master’s degree
• 3-5 years relevant work experience
• Proven formal or informal leadership
• Strong commercial and business acumen
• Strong communication and collaboration skills
• Strong analytical skills
• Cross-cultural expertise
• Excellent knowledge of SAP and Salesforce
• Fluency in English
• Resilience and structured task handling

Tasks

• Lead and develop Customer Service Representatives
• Advocate for customer service across functional teams
• Foster an effortless customer experience environment
• Drive decision-making and modernization of capabilities
• Ensure compliance with safety and trade guidelines
• Adhere to standard operating procedures and Sarbanes-Oxley
• Collaborate with global peers to improve practices
• Manage customer satisfaction and regional strategic deliverables
• Partner with commercial teams on discovery calls
• Support business targets through customer insights
• Participate as a member of Discovery Skills faculty
• Maintain strategic relationships within business units
• Translate business strategies into actionable team tasks
• Coach team members for career progression
• Utilize KPIs to initiate improvement opportunities
• Enhance order-to-cash processes and service delivery
• Roll out new performance monitoring capabilities
• Drive adoption of digital e-tools
• Leverage Center of Excellence for best practices
• Make decisions based on systematic fact reviews
• Communicate clear rationales for recommendations and options
• Represent customer service in leadership meetings
• Create an inspiring and inclusive work environment
• Attract, hire, and retain future talent
• Lead and support customer service projects
• Research external trends to inform service strategy

Work Experience

Education

Languages

Tools & Technologies