Ecolab Deutschland GmbH
Associate Customer Service Supervisor(m/w/x)
Full-timeOn-siteManagement
Monheim am Rhein
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EAEastman
Customer Service - Supervisor(m/w/x)
Langenfeld (Rheinland)
Full-timeOn-siteExperienced
Nejo AI Summary
Leading customer service representatives and advocating for the department within a global specialty materials company. Bachelor's degree and 3-5 years of international customer service experience required. Focus on decision-making and modernization in daily operations.
Requirements
- Bachelor or master’s degree preferred
- 3-5 years international & cross-regional Customer Service /Order To Cash processes /Inside Sales and/or Logistics experience
- Proven formal and/or informal leadership track record
- Strong commercial & business acumen
- Strong verbal and written communication skills
- Proven relation building and collaboration skills
- Strong Analytical skills
- Cross-cultural expertise
- Excellent SAP knowledge and experience
- Excellent MS Office knowledge and experience
- Excellent Salesforce.com (CRM) knowledge and experience
- Fluent English
- German language skills advantageous
- Other European language skills advantageous
Tasks
- Lead and develop Customer Service Representatives
- Advocate for Customer Service within the Strategic Business Unit
- Foster an environment of decision-making and modernization
- Ensure compliance with Safety, Trade & Compliance, and Sarbanes Oxley guidelines
- Interact with regional and global Customer Service Leaders
- Account for Customer Service performance and satisfaction
- Support business targets through high customer engagement
- Develop strategic relationships within and across teams
- Translate business strategies to the Customer Service team
- Coach and develop team members for role progression
- Use Key Performance Indicators to improve processes and service delivery
- Roll out new capabilities to enhance performance and e-tool adoption
- Collaborate with the Center of Excellence for best practices
- Make decisions based on systematic review of relevant facts
- Communicate clear rationale for decisions and recommendations
- Represent Customer Service in various meetings
- Create an inspiring, respectful, inclusive, and diverse environment
- Attract, hire, and retain top talent
- Lead and support Customer Service projects
- Build external connections to inform customer service trends
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Basic
- Basque – Basic
Tools & Technologies
- SAP
- MS Office
- Salesforce.com
- CRM
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eastman and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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EAEastman
Customer Service - Supervisor(m/w/x)
Langenfeld (Rheinland)
Full-timeOn-siteExperienced
Nejo AI Summary
Leading customer service representatives and advocating for the department within a global specialty materials company. Bachelor's degree and 3-5 years of international customer service experience required. Focus on decision-making and modernization in daily operations.
Requirements
- Bachelor or master’s degree preferred
- 3-5 years international & cross-regional Customer Service /Order To Cash processes /Inside Sales and/or Logistics experience
- Proven formal and/or informal leadership track record
- Strong commercial & business acumen
- Strong verbal and written communication skills
- Proven relation building and collaboration skills
- Strong Analytical skills
- Cross-cultural expertise
- Excellent SAP knowledge and experience
- Excellent MS Office knowledge and experience
- Excellent Salesforce.com (CRM) knowledge and experience
- Fluent English
- German language skills advantageous
- Other European language skills advantageous
Tasks
- Lead and develop Customer Service Representatives
- Advocate for Customer Service within the Strategic Business Unit
- Foster an environment of decision-making and modernization
- Ensure compliance with Safety, Trade & Compliance, and Sarbanes Oxley guidelines
- Interact with regional and global Customer Service Leaders
- Account for Customer Service performance and satisfaction
- Support business targets through high customer engagement
- Develop strategic relationships within and across teams
- Translate business strategies to the Customer Service team
- Coach and develop team members for role progression
- Use Key Performance Indicators to improve processes and service delivery
- Roll out new capabilities to enhance performance and e-tool adoption
- Collaborate with the Center of Excellence for best practices
- Make decisions based on systematic review of relevant facts
- Communicate clear rationale for decisions and recommendations
- Represent Customer Service in various meetings
- Create an inspiring, respectful, inclusive, and diverse environment
- Attract, hire, and retain top talent
- Lead and support Customer Service projects
- Build external connections to inform customer service trends
Work Experience
- 3 - 5 years
Education
- Bachelor's degree
Languages
- English – Native
- German – Basic
- Basque – Basic
Tools & Technologies
- SAP
- MS Office
- Salesforce.com
- CRM
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Eastman and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Eastman
Industry
Manufacturing
Description
The company is a global specialty materials company that produces a broad range of products found in items people use every day.
Not a perfect match?
- Ecolab Deutschland GmbH
Associate Customer Service Supervisor(m/w/x)
Full-timeOn-siteManagementMonheim am Rhein - Nordson Packaging
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Full-timeOn-siteExperiencedErkrath - Techtronic Industries Central Europe GmbH
Teamlead Customer Service(m/w/x)
Full-timeOn-siteSeniorHilden - Ecovacs Europe GmbH
Customer Service Specialist – Contact Centre(m/w/x)
Full-timeOn-siteExperiencedDüsseldorf - Techtronic Industries Central Europe GmbH
Mitarbeiter im Vertriebsinnendienst (Customer Service/Auftragsbearbeitung)(m/w/x)
Full-timeOn-siteJuniorHilden