New Job?Nejo!

The AI Job Search Engine

MO
Moss
3mo ago

Customer Service Specialist - German / English(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced
AI/ML

Description

In this role, you will engage with German customers through various support channels, uncovering their needs and collaborating with the product team to enhance their experience. You will also work on optimizing processes and supporting the team in various capacities.

Let AI find the perfect jobs for you!

Upload your CV and Nejo AI will find matching job offers for you.

Requirements

  • •Experience in customer-facing roles
  • •Fluency in German (C1) and English (C1)
  • •Methodical thinking and data-driven approach
  • •Proactive problem-solving skills
  • •Clear communication skills
  • •Customer orientation and empathy
  • •Quick learning ability

Work Experience

approx. 1 - 4 years

Tasks

  • •Handle customer support queries via calls, chat, and emails
  • •Gather insights about customer needs and relay them to the product team
  • •Innovate and optimize internal processes to enhance customer experience
  • •Support the team with shift management and technical leadership
  • •Participate in projects aimed at improving the support experience

Languages

German – Business Fluent

English – Business Fluent

Benefits

Competitive Pay

  • •Top-of-market compensation package

Workation & Sabbatical

  • •20 days work from abroad

Learning & Development

  • •600 EUR Learning & Development Budget

Other Benefits

  • •Other local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
100+ Similar Jobs in Berlin
  • Moss

    Customer Support Specialist - German/English(m/w/x)

    Full-timeWith HomeofficeExperienced
    Berlin
  • iwoca

    Customer Success Advisor - German speaking(m/w/x)

    Full-timeWith HomeofficeExperienced
    from 30,000 - 38,000 / year
    Berlin, Frankfurt am Main
  • Pliant

    Customer Support Specialist(m/w/x)

    Full-timeRemoteExperienced
    Berlin
  • Staffbase

    Advanced Customer Care Agent(m/w/x)

    Full-timeWith HomeofficeExperienced
    Chemnitz, Berlin
  • Eucalyptus

    Customer Support Specialist(m/w/x)

    Full-timeWith HomeofficeJunior
    Berlin
100+ View all similar jobs
Apply now