Moss
Customer Service Specialist - German / English(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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IWiwoca
Customer Success Advisor - German speaking(m/w/x)
Berlin, Frankfurt am Main
from 30,000 - 38,000 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Supporting entrepreneurs with product utilization, new applications, and loan inquiries via calls, emails, and chats. Completed commercial training or business studies required. Free birthday day, one-month paid sabbatical, mental health support.
Requirements
- Smart, humble, motivated, and improvement-oriented
- Enjoyment of communicating with customers and customer centricity
- Completed commercial training or business studies
- Relevant professional experience in customer service
- High motivation, organization, teamwork, and hands-on mentality
- Excellent communication skills and high quality of German
- Good understanding of English
- Independent, team-oriented, and reliable working style
Tasks
- Handle incoming calls, emails, and web chats
- Support entrepreneurs with general inquiries
- Assist with new applications and repeat loans
- Ensure overall customer satisfaction
- Respond to questions about products and services
- Help entrepreneurs complete their applications
- Provide necessary documents for credit decisions
- Collaborate with various teams to achieve customer outcomes
- Share customer feedback to improve processes and offerings
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- English – Advanced
Benefits
Flexible Working
- Flexible working hours
More Vacation Days
- Free day for birthday
Workation & Sabbatical
- One-month fully paid sabbatical
Mental Health Support
- Mental health support
Other Benefits
- Ski chalet access
Healthcare & Fitness
- Gym membership program
Public Transport Subsidies
- €25 contribution towards Deutschlandticket
Retirement Plans
- Company Pension
Purpose-Driven Work
- Paid volunteer day
Corporate Discounts
- Corporate Benefits discounts
Snacks & Drinks
- Fully stocked fridges
Learning & Development
- Learning and development budget
- Access to learning platforms
Additional Allowances
- Learning German budget
Team Events
- Company-wide talks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of iwoca and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
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IWiwoca
Customer Success Advisor - German speaking(m/w/x)
Berlin, Frankfurt am Main
from 30,000 - 38,000 / year
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Supporting entrepreneurs with product utilization, new applications, and loan inquiries via calls, emails, and chats. Completed commercial training or business studies required. Free birthday day, one-month paid sabbatical, mental health support.
Requirements
- Smart, humble, motivated, and improvement-oriented
- Enjoyment of communicating with customers and customer centricity
- Completed commercial training or business studies
- Relevant professional experience in customer service
- High motivation, organization, teamwork, and hands-on mentality
- Excellent communication skills and high quality of German
- Good understanding of English
- Independent, team-oriented, and reliable working style
Tasks
- Handle incoming calls, emails, and web chats
- Support entrepreneurs with general inquiries
- Assist with new applications and repeat loans
- Ensure overall customer satisfaction
- Respond to questions about products and services
- Help entrepreneurs complete their applications
- Provide necessary documents for credit decisions
- Collaborate with various teams to achieve customer outcomes
- Share customer feedback to improve processes and offerings
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- English – Advanced
Benefits
Flexible Working
- Flexible working hours
More Vacation Days
- Free day for birthday
Workation & Sabbatical
- One-month fully paid sabbatical
Mental Health Support
- Mental health support
Other Benefits
- Ski chalet access
Healthcare & Fitness
- Gym membership program
Public Transport Subsidies
- €25 contribution towards Deutschlandticket
Retirement Plans
- Company Pension
Purpose-Driven Work
- Paid volunteer day
Corporate Discounts
- Corporate Benefits discounts
Snacks & Drinks
- Fully stocked fridges
Learning & Development
- Learning and development budget
- Access to learning platforms
Additional Allowances
- Learning German budget
Team Events
- Company-wide talks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of iwoca and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
iwoca
Industry
FinancialServices
Description
Das Unternehmen unterstützt Unternehmer*innen bei der optimalen Nutzung ihrer Produkte durch exzellenten Kundenservice.
Not a perfect match?
- Moss
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Full-timeWith HomeofficeExperiencedBerlin - Moss
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