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IW
iwoca
3mo ago

Customer Success Advisor - German speaking(m/w/x)

Berlin, Frankfurt am Main
from 30,000 - 38,000 / year
Full-timeWith Home OfficeExperienced

Description

As a Customer Success Advisor, you will be the first point of contact for customers, assisting them with inquiries and applications while ensuring their satisfaction. This role involves collaborating with teams and providing valuable insights to enhance the customer experience.

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Requirements

  • •Smart, humble, motivated, and improvement-oriented
  • •Enjoyment of communicating with customers and customer centricity
  • •Completed commercial training or business studies
  • •Relevant professional experience in customer service
  • •High motivation, organization, teamwork, and hands-on mentality
  • •Excellent communication skills and high quality of German
  • •Good understanding of English
  • •Independent, team-oriented, and reliable working style

Education

Vocational certification

Work Experience

approx. 1 - 4 years

Tasks

  • •Handle incoming calls, emails, and web chats
  • •Support entrepreneurs with general inquiries
  • •Assist with new applications and repeat loans
  • •Ensure overall customer satisfaction
  • •Respond to questions about products and services
  • •Help entrepreneurs complete their applications
  • •Provide necessary documents for credit decisions
  • •Collaborate with various teams to achieve customer outcomes
  • •Share customer feedback to improve processes and offerings

Languages

English – Advanced

Benefits

Flexible Working

  • •Flexible working hours

More Vacation Days

  • •Free day for birthday

Workation & Sabbatical

  • •One-month fully paid sabbatical

Mental Health Support

  • •Mental health support

Other Benefits

  • •Ski chalet access

Healthcare & Fitness

  • •Gym membership program

Public Transport Subsidies

  • •€25 contribution towards Deutschlandticket

Retirement Plans

  • •Company Pension

Purpose-Driven Work

  • •Paid volunteer day

Corporate Discounts

  • •Corporate Benefits discounts

Snacks & Drinks

  • •Fully stocked fridges

Learning & Development

  • •Learning and development budget
  • •Access to learning platforms

Additional Allowances

  • •Learning German budget

Team Events

  • •Company-wide talks
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