SurTec Deutschland GmbH
Customer Service Specialist(m/w/x)
Full-timeOn-siteExperienced
Zwingenberg
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SUSUSONITY
Customer Service Representative(m/w/x)
Darmstadt
Full-timeOn-siteExperienced
Nejo AI Summary
In this role, you will drive distributor satisfaction by managing the end-to-end order process and coordinating closely with logistics and product teams to ensure seamless service delivery.
Requirements
- Bachelor’s degree in business administration or chemistry
- Two years of customer service experience
- Good understanding of logistics and fulfillment
- Excellent English and German communication skills
- Proficiency in MS Office and ERP systems
- Strong analytical and problem-solving skills
- Independent and collaborative work ability
- Customer-oriented mindset and proactive approach
- Ability to prioritize and multitask
Tasks
- Respond to European and NMEA distributor inquiries in English and German
- Enter and process orders accurately within the system
- Collect and manage distributor invoices
- Address all order and delivery-related requests professionally
- Notify distributors regarding shipment schedules and documentation
- Coordinate with logistics teams to arrange required deliveries
- Collaborate with Product Managers to align services with distributor needs
- Act as a communication link between distributors and internal departments
- Resolve operational issues through cross-functional teamwork
- Support initiatives to improve the distributor experience and internal processes
Work Experience
2 years
Education
Bachelor's degree
Languages
English – Business FluentGerman – Business Fluent
Tools & Technologies
Microsoft OfficeExcelWordPowerPointERP systemsSAPSalesforce
Benefits
Learning & Development
- •Targeted personal development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SUSONITY and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SUSUSONITY
Customer Service Representative(m/w/x)
Darmstadt
Full-timeOn-siteExperienced
Nejo AI Summary
In this role, you will drive distributor satisfaction by managing the end-to-end order process and coordinating closely with logistics and product teams to ensure seamless service delivery.
Requirements
- Bachelor’s degree in business administration or chemistry
- Two years of customer service experience
- Good understanding of logistics and fulfillment
- Excellent English and German communication skills
- Proficiency in MS Office and ERP systems
- Strong analytical and problem-solving skills
- Independent and collaborative work ability
- Customer-oriented mindset and proactive approach
- Ability to prioritize and multitask
Tasks
- Respond to European and NMEA distributor inquiries in English and German
- Enter and process orders accurately within the system
- Collect and manage distributor invoices
- Address all order and delivery-related requests professionally
- Notify distributors regarding shipment schedules and documentation
- Coordinate with logistics teams to arrange required deliveries
- Collaborate with Product Managers to align services with distributor needs
- Act as a communication link between distributors and internal departments
- Resolve operational issues through cross-functional teamwork
- Support initiatives to improve the distributor experience and internal processes
Work Experience
2 years
Education
Bachelor's degree
Languages
English – Business FluentGerman – Business Fluent
Tools & Technologies
Microsoft OfficeExcelWordPowerPointERP systemsSAPSalesforce
Benefits
Learning & Development
- •Targeted personal development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SUSONITY and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SUSONITY
Industry
Manufacturing
Description
Das Unternehmen entwickelt Medikamente, intelligente Geräte und innovative Technologien in Therapiegebieten wie der Onkologie, Neurologie und Fruchtbarkeit.
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