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Customer Service Specialist(m/w/x)
Description
As a Customer Service Specialist, you will engage with customers by processing orders and addressing inquiries in both German and English. This role involves coordinating deliveries, managing complaints, and ensuring smooth order fulfillment, while also contributing to various projects.
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Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Completed commercial vocational training with experience in Customer Service
- •Knowledge of ERP/SAP, CRM systems, and MS Office
- •Basic knowledge of customs regulations and export control
- •Basic knowledge of regulations for the transport of dangerous goods – ADR / IMDG
- •Fluency in German and good command of English
- •Strong communication skills, motivation, resilience, flexibility, teamwork, and attention to detail
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Process orders and coordinate deliveries using SAP ERP
- •Monitor and track order fulfillment
- •Prepare transport documents for non-hazardous and hazardous goods
- •Understand export procedures and customs documentation
- •Handle customer inquiries and clarify delivery status in German and English
- •Track delivery performance on a monthly basis
- •Record and process complaints and returns in the SAP C4C system
- •Prepare accompanying documents for national and international parcel shipments
- •Participate in projects
Tools & Technologies
Languages
German – Native
English – Business Fluent
- Jung Gummitechnik GmbHFull-timeOn-siteExperiencedEinhausen, Warstein
- pfenning logistics
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Customer Service Specialist(m/w/x)
The AI Job Search Engine
Description
As a Customer Service Specialist, you will engage with customers by processing orders and addressing inquiries in both German and English. This role involves coordinating deliveries, managing complaints, and ensuring smooth order fulfillment, while also contributing to various projects.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Completed commercial vocational training with experience in Customer Service
- •Knowledge of ERP/SAP, CRM systems, and MS Office
- •Basic knowledge of customs regulations and export control
- •Basic knowledge of regulations for the transport of dangerous goods – ADR / IMDG
- •Fluency in German and good command of English
- •Strong communication skills, motivation, resilience, flexibility, teamwork, and attention to detail
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Process orders and coordinate deliveries using SAP ERP
- •Monitor and track order fulfillment
- •Prepare transport documents for non-hazardous and hazardous goods
- •Understand export procedures and customs documentation
- •Handle customer inquiries and clarify delivery status in German and English
- •Track delivery performance on a monthly basis
- •Record and process complaints and returns in the SAP C4C system
- •Prepare accompanying documents for national and international parcel shipments
- •Participate in projects
Tools & Technologies
Languages
German – Native
English – Business Fluent
- Jung Gummitechnik GmbH
Mitarbeiter:in Vertriebsinnendienst(m/w/x)
Full-timeOn-siteExperiencedEinhausen, Warstein - pfenning logistics
Qualifizierter Sachbearbeiter Logistik(m/w/x)
Full-timeOn-siteExperiencedBiebesheim am Rhein - Crown Gabelstapler
Disponent Kundendienst(m/w/x)
Full-timeOn-siteExperiencedHeppenheim - DAW
Portfolio Operations Specialist(m/w/x)
Full-timeOn-siteExperiencedOber-Ramstadt - Wilhelm Schüssler Spedition GmbH
Kaufmännischer Mitarbeiter Spedition(m/w/x)
Full-time/Part-timeOn-siteExperiencedHeppenheim