On
Coordinator(m/w/x)
Full-timeOn-siteExperienced
Berlin
New Job?Nejo!
The AI Job Search Engine
ON
OnCustomer Service Representative B2B(m/w/x)
Berlin
Full-timeOn-siteExperienced
Description
In this role, you will be the backbone of B2B operations, managing orders and ensuring a premium customer experience. Your day-to-day responsibilities will involve proactive communication, problem-solving, and collaboration with teams to enhance service efficiency.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience from a customer-facing role
- •Attention to detail and task prioritization
- •Comfort with modern IT infrastructure and Excel/Sheets
- •Empathetic communication and teamwork skills
- •Business fluent in French and English
- •Self-driven and problem-solving mindset
Work Experience
approx. 1 - 4 years
Tasks
- •Manage the end-to-end B2B order process
- •Provide account support and handle product claims
- •Process complex invoicing using Salesforce and D365
- •Serve as the primary contact for B2B customers and internal partners
- •Communicate proactively to build trust and deliver excellent service
- •Clarify open questions and resolve issues with customers
- •Own market KPIs and dashboards, ensuring SLAs are met
- •Prioritize and distribute cases to maintain execution speed
- •Collaborate with stakeholders to align priorities and resolve bottlenecks
- •Identify recurring service issues through market data analysis
- •Perform root-cause reviews to suggest process improvements
- •Diagnose and document solutions for out-of-process cases
- •Codify learnings as best practices for team growth
Tools & Technologies
ExcelSheets
Languages
French – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of On and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Cencora
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Full-timeOn-siteNot specifiedBerlin - CoreTylynt
Post Sales Strategy & Operations Manager - French Speaking(m/w/x)
Full-timeOn-siteExperiencedBerlin - CoreTylynt
Account Executive - France(m/w/x)
Full-timeOn-siteExperiencedBerlin - CoreTylynt
Customer Success Manager (German speaking)(m/w/x)
Full-timeOn-siteExperiencedBerlin
ON
OnCustomer Service Representative B2B(m/w/x)
Berlin
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will be the backbone of B2B operations, managing orders and ensuring a premium customer experience. Your day-to-day responsibilities will involve proactive communication, problem-solving, and collaboration with teams to enhance service efficiency.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience from a customer-facing role
- •Attention to detail and task prioritization
- •Comfort with modern IT infrastructure and Excel/Sheets
- •Empathetic communication and teamwork skills
- •Business fluent in French and English
- •Self-driven and problem-solving mindset
Work Experience
approx. 1 - 4 years
Tasks
- •Manage the end-to-end B2B order process
- •Provide account support and handle product claims
- •Process complex invoicing using Salesforce and D365
- •Serve as the primary contact for B2B customers and internal partners
- •Communicate proactively to build trust and deliver excellent service
- •Clarify open questions and resolve issues with customers
- •Own market KPIs and dashboards, ensuring SLAs are met
- •Prioritize and distribute cases to maintain execution speed
- •Collaborate with stakeholders to align priorities and resolve bottlenecks
- •Identify recurring service issues through market data analysis
- •Perform root-cause reviews to suggest process improvements
- •Diagnose and document solutions for out-of-process cases
- •Codify learnings as best practices for team growth
Tools & Technologies
ExcelSheets
Languages
French – Business Fluent
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of On and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
On
Industry
Other
Description
The company is the fastest-growing sportswear brand, focused on creating winning digital products and campaigns.
Not a perfect match?
- On
Coordinator(m/w/x)
Full-timeOn-siteExperiencedBerlin - Cencora
Customer Service Executive(m/w/x)
Full-timeOn-siteNot specifiedBerlin - CoreTylynt
Post Sales Strategy & Operations Manager - French Speaking(m/w/x)
Full-timeOn-siteExperiencedBerlin - CoreTylynt
Account Executive - France(m/w/x)
Full-timeOn-siteExperiencedBerlin - CoreTylynt
Customer Success Manager (German speaking)(m/w/x)
Full-timeOn-siteExperiencedBerlin