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On
15d ago

Coordinator(m/w/x)

Berlin
Full-timeOn-siteExperienced

Description

In this role, you will be the backbone of B2B operations, managing orders and ensuring a premium customer experience. Your day-to-day responsibilities will involve proactive communication, problem-solving, and collaboration with various teams to enhance service efficiency.

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Requirements

  • •Experience in a customer-facing role
  • •Attention to detail and task prioritization
  • •Comfort with modern IT infrastructure
  • •Empathetic communication and teamwork skills
  • •Business fluent in German and English
  • •Self-driven and problem-solving attitude

Work Experience

approx. 1 - 4 years

Tasks

  • •Manage the end-to-end B2B order process
  • •Provide account support and handle product claims
  • •Process complex invoicing using Salesforce and D365
  • •Serve as the primary contact for B2B customers and internal partners
  • •Communicate proactively via email and phone
  • •Clarify open questions and issues with customers
  • •Ensure KPIs and dashboards are met for your market
  • •Prioritize and distribute cases to meet SLAs
  • •Collaborate with stakeholders to align priorities
  • •Identify recurring service issues through market data stewardship
  • •Perform root-cause reviews to suggest process improvements
  • •Diagnose and document solutions for out-of-process cases
  • •Codify learnings as best practices for team growth

Tools & Technologies

ExcelSheets

Languages

German – Business Fluent

English – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of On and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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