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Customer Service Employee(m/w/x)
Handling inbound calls and written inquiries for B2B mobility payment solutions. SAP R3 experience preferred, with strong customer service mindset. Flexible working hours, parent-child offices.
Requirements
- Excellent MS Office application knowledge
- Ideal SAP R3 experience
- Strong service and customer-oriented mindset
- Open and positive communication style
- Teamwork skills
- Strong numerical understanding
- High level of commitment
- Business-fluent German skills
- Good English skills
Tasks
- Handle telephone and written customer correspondence
- Increase DKV revenue
- Advise customers on DKV services
- Represent DKV as a reliable partner
- Process new customer applications
- Handle customer complaints and protests
- Manage credit and total blocks
- Order and block DKV identification items
- Send DKV identification items and onboarding documents
- Maintain pricing and conditions data
- Monitor incoming payments
- Monitor credit limit overruns
- Prepare and issue quotations
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Advanced
Tools & Technologies
- MS Office
- SAP R3
Benefits
Healthcare & Fitness
- Company health management
Family Support
- Parent-child offices
- Family-friendly working time models
Company Bike
- eBike leasing support
Flexible Working
- Flexible working hours
- Home office
Team Events
- On-site meetings
Other Benefits
- Modern learning environment
- Top Employer Germany award
Sustainability Focus
- Net-zero climate targets
Informal Culture
- Great Place to Work award
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Customer Service Employee(m/w/x)
Handling inbound calls and written inquiries for B2B mobility payment solutions. SAP R3 experience preferred, with strong customer service mindset. Flexible working hours, parent-child offices.
Requirements
- Excellent MS Office application knowledge
- Ideal SAP R3 experience
- Strong service and customer-oriented mindset
- Open and positive communication style
- Teamwork skills
- Strong numerical understanding
- High level of commitment
- Business-fluent German skills
- Good English skills
Tasks
- Handle telephone and written customer correspondence
- Increase DKV revenue
- Advise customers on DKV services
- Represent DKV as a reliable partner
- Process new customer applications
- Handle customer complaints and protests
- Manage credit and total blocks
- Order and block DKV identification items
- Send DKV identification items and onboarding documents
- Maintain pricing and conditions data
- Monitor incoming payments
- Monitor credit limit overruns
- Prepare and issue quotations
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Advanced
Tools & Technologies
- MS Office
- SAP R3
Benefits
Healthcare & Fitness
- Company health management
Family Support
- Parent-child offices
- Family-friendly working time models
Company Bike
- eBike leasing support
Flexible Working
- Flexible working hours
- Home office
Team Events
- On-site meetings
Other Benefits
- Modern learning environment
- Top Employer Germany award
Sustainability Focus
- Net-zero climate targets
Informal Culture
- Great Place to Work award
About the Company
DKV Mobility
Industry
Transportation
Description
The company is part of a leading European B2B platform for on-the-road payment solutions, committed to a sustainable future of mobility.
Not a perfect match?
- DKV Mobility
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