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FE
Feather
4d ago

Customer service agent(m/w/x)

Berlin
Full-timeWith Home OfficeEntry Level

Description

You will simplify the insurance experience by guiding customers through complex queries via email and video, while managing essential operational tasks like policy processing and partner coordination.

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Requirements

  • •Careful and detail-oriented work style
  • •Adherence to instructions and processes
  • •Outstanding customer service skills
  • •Prioritization of urgent customer inquiries
  • •Fluent Business English
  • •Exceptional interpersonal and communication skills
  • •Experience in customer support or insurance
  • •Fluency in multiple European languages
  • •Personal experience as an expat

Tasks

  • •Answer customer queries via email and video calls
  • •Resolve customer issues effectively
  • •Respond to standard inquiries within one business day
  • •Handle urgent requests within one hour
  • •Coordinate with insurance partners as needed
  • •Process policy purchases, claims, and cancellations
  • •Perform accurate data entry tasks
  • •Schedule calls and manage messaging platforms
  • •Guide customers through complex insurance topics

Languages

English – Business Fluent

Spanish – Business Fluent

French – Business Fluent

Benefits

Learning & Development

  • •€1,200 annual learning budget

Team Events

  • •Company dinners and retreats
  • •Bowling and team activities

Additional Allowances

  • •€500 office furnishing budget

Modern Equipment

  • •Company equipment

Informal Culture

  • •Inclusive and diverse culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Feather and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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