Insider One
Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
New Job?Nejo!
The AI Job Search Engine
INInsider One
Customer Onboarding Manager - DACH(m/w/x)
Berlin
Full-timeRemoteExperienced
AI/ML
Nejo AI Summary
Onboarding clients onto an AI-powered marketing and customer engagement platform, matching features to client goals at a top platform provider. Executive-level customer relationship building and prior customer-facing experience required. AI fundamentals, coding, and foreign language training, plus Spotify access.
Requirements
- Previous work experience in customer-facing roles (customer success, project management, or strategic consulting)
- Ability to collaborate and build strong customer relationships
- Executive-level customer relationship building
- Solid oral and written communication abilities
- Positive and energetic phone skills
- Excellent listening skills
- Self-motivation
- Savvy tech aptitude
- Proactive search for solutions and ideas
- Client care and empathy
- Superior project management skills
- Superior time management skills
- Keen eye for detail (plus)
- Passion for testing outreach effectiveness
- Passion for measuring outreach effectiveness
- Passion for improving outreach and follow-up effectiveness
- Ability to work in fast-paced startup environment
- Flexibility in fast-paced startup environment
- Strong communication skills in English
- Strong communication skills in German
Tasks
- Help clients understand their needs
- Match features and products to client goals
- Ensure clients utilize technology effectively
- Monitor and facilitate customer technology adoption
- Collaborate with engineers and developers
- Collaborate with product specialists
- Ensure clients receive full technical support
- Develop and maintain key account plans
- Identify opportunities to boost client value
- Provide team feedback on market trends
- Provide team feedback on unmet needs
- Provide team feedback on partnership opportunities
- Establish trusted advisor relationships
- Ensure customer satisfaction with services and technology
- Plan strategies to meet customer objectives
- Prioritize and resolve escalated customer issues
- Propose new product ideas
- Shape the product roadmap
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Learning & Development
- AI fundamentals training
- Coding training
- Foreign language training
- Personal development training
- LinkedIn Learning access
- MasterClass access
- CloudGuru access
Other Benefits
- Spotify access
Corporate Discounts
- Blinkist access
Competitive Pay
- ESOP
Bonuses & Incentives
- Referral bonuses
Social Impact
- Volunteering opportunities
- Social impact projects
Team Events
- Global retreats
- Team-building activities
- Year-round events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Insider One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Mercanis
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagementBerlin - Frisbii
Account Manager(m/w/x)
Full-timeWith HomeofficeExperiencedKempten (Allgäu), Berlin, Hamburg, Frankfurt am Main - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Köln
INInsider One
Customer Onboarding Manager - DACH(m/w/x)
Berlin
Full-timeRemoteExperienced
AI/ML
Nejo AI Summary
Onboarding clients onto an AI-powered marketing and customer engagement platform, matching features to client goals at a top platform provider. Executive-level customer relationship building and prior customer-facing experience required. AI fundamentals, coding, and foreign language training, plus Spotify access.
Requirements
- Previous work experience in customer-facing roles (customer success, project management, or strategic consulting)
- Ability to collaborate and build strong customer relationships
- Executive-level customer relationship building
- Solid oral and written communication abilities
- Positive and energetic phone skills
- Excellent listening skills
- Self-motivation
- Savvy tech aptitude
- Proactive search for solutions and ideas
- Client care and empathy
- Superior project management skills
- Superior time management skills
- Keen eye for detail (plus)
- Passion for testing outreach effectiveness
- Passion for measuring outreach effectiveness
- Passion for improving outreach and follow-up effectiveness
- Ability to work in fast-paced startup environment
- Flexibility in fast-paced startup environment
- Strong communication skills in English
- Strong communication skills in German
Tasks
- Help clients understand their needs
- Match features and products to client goals
- Ensure clients utilize technology effectively
- Monitor and facilitate customer technology adoption
- Collaborate with engineers and developers
- Collaborate with product specialists
- Ensure clients receive full technical support
- Develop and maintain key account plans
- Identify opportunities to boost client value
- Provide team feedback on market trends
- Provide team feedback on unmet needs
- Provide team feedback on partnership opportunities
- Establish trusted advisor relationships
- Ensure customer satisfaction with services and technology
- Plan strategies to meet customer objectives
- Prioritize and resolve escalated customer issues
- Propose new product ideas
- Shape the product roadmap
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Benefits
Learning & Development
- AI fundamentals training
- Coding training
- Foreign language training
- Personal development training
- LinkedIn Learning access
- MasterClass access
- CloudGuru access
Other Benefits
- Spotify access
Corporate Discounts
- Blinkist access
Competitive Pay
- ESOP
Bonuses & Incentives
- Referral bonuses
Social Impact
- Volunteering opportunities
- Social impact projects
Team Events
- Global retreats
- Team-building activities
- Year-round events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Insider One and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Insider One
Industry
IT
Description
The company is a leading platform for marketing and customer engagement, integrating data and personalization across various channels.
Not a perfect match?
- Insider One
Customer Success Manager - DACH(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Mercanis
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagementBerlin - Frisbii
Account Manager(m/w/x)
Full-timeWith HomeofficeExperiencedKempten (Allgäu), Berlin, Hamburg, Frankfurt am Main - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin, Köln