HRS Group
Customer Experience Specialist(m/w/x)
Full-timeOn-siteExperienced
Köln
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HR
HRS GroupCSC Operations Manager(m/w/x)
Köln
Full-timeOn-siteExperienced
Description
You will shape the future of global service by managing external partners and optimizing processes to ensure every traveler or hotel inquiry is resolved seamlessly during the first interaction.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Work experience in customer service
- •Understanding of customer service operations
- •Willingness to take responsibility
- •Excellent communication and negotiation skills
- •Analytical mindset and data-driven decision-making
- •Business level fluency in English and German
Education
Bachelor's degree
OR
Master's degree
Work Experience
approx. 1 - 4 years
Tasks
- •Support the management of global external customer service teams
- •Enable agents to resolve customer questions and problems
- •Act as a primary escalation point for complex issues
- •Monitor progress and service level agreement quality
- •Collaborate with the Director to shape service strategy
- •Build a satisfying first-contact service experience
- •Generate and execute ideas for process optimization
- •Drive cost savings through service automation
- •Coordinate with outsourcing partners to optimize performance
- •Liaise between external workforces and internal technical teams
- •Partner with cross-functional departments to improve customer journeys
- •Develop process improvements to enhance overall satisfaction
Languages
English – Business Fluent
German – Business Fluent
Benefits
Modern Equipment
- •Necessary work equipment
Additional Allowances
- •Mobility allowance
Bonuses & Incentives
- •Annual or multi-year bonus
Other Benefits
- •Global network access
- •Personal and professional growth
Informal Culture
- •Culture of retrospectives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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HR
HRS GroupCSC Operations Manager(m/w/x)
Köln
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
You will shape the future of global service by managing external partners and optimizing processes to ensure every traveler or hotel inquiry is resolved seamlessly during the first interaction.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Work experience in customer service
- •Understanding of customer service operations
- •Willingness to take responsibility
- •Excellent communication and negotiation skills
- •Analytical mindset and data-driven decision-making
- •Business level fluency in English and German
Education
Bachelor's degree
OR
Master's degree
Work Experience
approx. 1 - 4 years
Tasks
- •Support the management of global external customer service teams
- •Enable agents to resolve customer questions and problems
- •Act as a primary escalation point for complex issues
- •Monitor progress and service level agreement quality
- •Collaborate with the Director to shape service strategy
- •Build a satisfying first-contact service experience
- •Generate and execute ideas for process optimization
- •Drive cost savings through service automation
- •Coordinate with outsourcing partners to optimize performance
- •Liaise between external workforces and internal technical teams
- •Partner with cross-functional departments to improve customer journeys
- •Develop process improvements to enhance overall satisfaction
Languages
English – Business Fluent
German – Business Fluent
Benefits
Modern Equipment
- •Necessary work equipment
Additional Allowances
- •Mobility allowance
Bonuses & Incentives
- •Annual or multi-year bonus
Other Benefits
- •Global network access
- •Personal and professional growth
Informal Culture
- •Culture of retrospectives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HRS Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
HRS Group
Industry
Tourism
Description
The company is a travel tech firm that offers an end-to-end holiday rental platform, maximizing rental performance for hosts and property managers.
Not a perfect match?
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